Brisbane Enterprise Applications Lead — Service & Modernization

XPT Software; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

XPT Software is seeking an Enterprise Applications Lead (Onshore– Brisbane) to manage a portfolio of enterprise business applications across Finance, HR, Collaboration, Quality, and Aged Care functions. You will partner with business stakeholders, vendors, and internal technology teams to ensure application stability, regulatory compliance, and business value realization.

The role demands 12+ years of enterprise application management experience, strong ITIL foundations, and experience with

Qualifications

• 12+ years of enterprise application management experience.
• 5+ years leading enterprise application portfolios.
• Experience managing SaaS and COTS business applications.
• Strong stakeholder management and executive communication skills.
• Experience working with multi-tiered and distributed architectural landscapes.
• Experience working with offshore and distributed support teams.
• Experience leading application transitions and service stabilization programs.
• Strong ITIL experience with preferred exposure in ServiceNow.

Responsibilities

• Own end-to-end service delivery across the enterprise application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction.
• Manage incident, service request, problem, change, and release processes aligned with ITIL practices.
• Lead major incident resolution and business-critical application recoveries.
• Establish service health dashboards and operational reporting.
• Govern application roadmaps, upgrades, patching, vendor releases, and technical debt management.
• Drive automation and optimization opportunities and cost reduction initiatives.

Skills

Enterprise applications management

Portfolio leadership

SaaS & COTS

Stakeholder management

ITIL

Vendor management

ServiceNow

Tools

ServiceNow

Job description

XPT Software is seeking an Enterprise Applications Lead (Onshore– Brisbane) to manage a portfolio of enterprise business applications across Finance, HR, Collaboration, Quality, and Aged Care functions. You will partner with business stakeholders, vendors, and internal technology teams to ensure application stability, regulatory compliance, and business value realization.

The role demands 12+ years of enterprise application management experience, strong ITIL foundations, and experience with