Senior Enterprise App Support Analyst

MTP Services; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

MTP Services is seeking experienced Applications Support Analysts to join a large and complex Federal Government environment in Canberra.

This role suits professionals who support enterprise applications, investigate technical and functional issues, manage incidents and work with specialist technical teams to maintain reliable business-critical systems. Strong ITIL-aligned service delivery and excellent communication are essential.

Qualifications

• Experience in application or ICT production support.
• Ability to manage incidents and escalations.
• Experience in ITIL-aligned service environments.
• Strong written and verbal communication.
• Experience supporting enterprise applications.

Responsibilities

• Investigate and troubleshoot application and system issues.
• Manage incidents and service requests through resolution and escalation.
• Support major incident management activities and restore services.

Skills

Investigation

Troubleshooting

ITIL

Communication

Documentation

Tools

Salesforce CRM

Siebel CRM

ServiceNow

Job description

MTP Services is seeking experienced Applications Support Analysts to join a large and complex Federal Government environment in Canberra.

This role suits professionals who support enterprise applications, investigate technical and functional issues, manage incidents and work with specialist technical teams to maintain reliable business-critical systems. Strong ITIL-aligned service delivery and excellent communication are essential.