Senior Engineering Manager - AI Self-Service & Automation

Zip Co; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

25 days paid leave

16 weeks parental leave

Wellbeing programme

EAP access (Sonder)

Discounted private health insurance

Volunteering days

Job summary

Zip Co Limited in Australia is seeking a Senior Engineering Manager for the Agentic Process & Self Service to lead multiple engineering teams delivering next generation AI powered customer experiences.

Working at the intersection of engineering, product, design and AI, you will shape automation, conversational experiences and self-service capabilities at enterprise scale, partnering with Product, Design and Data & AI leaders.

Qualifications

• Experience leading multiple engineering teams within a modern product led technology organisation.
• Background delivering AI powered customer experiences and self-service platforms.
• Strong software engineering experience across cloud platforms and distributed systems.
• Experience with AI safety and responsible AI in regulated environments.
• Experience developing Engineering Managers and building high performing teams.
• Stakeholder management across Engineering, Product, Design and Data & AI.
• Leadership style empowering others and continuous improvement.
• Willingness to embrace AI tools for growth.
• Risk management is part of leadership responsibilities.
• Our values: Customer First, Own It, Stronger Together and Change the Game.

Responsibilities

• Lead multiple engineering teams to deliver exceptional outcomes.
• Shape engineering strategy for our Agentic Process & Self Service Squad.
• Deliver scalable AI powered experiences that simplify complex journeys.
• Build secure, reliable and scalable engineering platforms for enterprise scale.
• Champion modern engineering practices with AI technologies.
• Guide technical direction and architectural decisions across complex initiatives.
• Develop Engineering Managers and senior engineers, building leadership capability.
• Drive engineering excellence through delivery, performance and continuous improvement.
• Collaborate across Technology to strengthen consistency, innovation and outcomes.

Skills

Engineering leadership

AI enabled products

Team building

Stakeholder management

Cloud platforms

LLM orchestration

Tools

LLM orchestration frameworks

Retrieval Augmented Generation

Vector databases

Enterprise AI platforms

Job description

Zip Co Limited in Australia is seeking a Senior Engineering Manager for the Agentic Process & Self Service to lead multiple engineering teams delivering next generation AI powered customer experiences.

Working at the intersection of engineering, product, design and AI, you will shape automation, conversational experiences and self-service capabilities at enterprise scale, partnering with Product, Design and Data & AI leaders.