Senior Engineer

Cox Purtell Staffing Services; Sydney; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Free parking

Job summary

Cox Purtell Staffing Services in Sydney is seeking a senior IP networking engineer for a hands-on role supporting APAC clients in broadcast and live-event technology.

Based in Rosebery, the role involves mentoring engineers across APAC and handling complex IP networking issues, with occasional travel to regional offices.

The position offers an onsite arrangement with free parking, and a clear path towards team leadership as you tackle challenging customer scenarios.

Qualifications

• Strong hands-on IT/IP networking: TCP/UDP, VLANs, multicast, and PTP; Cisco knowledge valued.
• Background in broadcast, pro‑audio or media/OT tech.
• Senior/lead engineering with mentoring experience; management title not required.
• Comfort working across APAC and diverse cultures; potential for people leadership.
• Hands-on and proactive approach.
• CRM experience, Salesforce is an advantage.

Responsibilities

• Provide hands-on technical support on complex customer cases involving IP networking, including TCP/UDP, VLANs, multicast and PTP.
• Mentor and support engineers across the APAC team, sharing technical expertise and helping resolve escalated issues.
• Step in on sensitive customer relationship matters, such as billing disputes or SLA concerns, as they arise.
• Build familiarity with the team's case follow-up discipline and customer engagement processes through Salesforce.
• Travel periodically to regional offices and training events

Skills

TCP/UDP networking

VLANs

Multicast

PTP

Cisco knowledge

Broadcast/Media tech

Mentoring/leadership

Salesforce CRM

Tools

Salesforce

Job description

Sydney - Rosebery | Onsite with free parking | Full-time permanent role

• Senior IP networking engineer role with a genuine, longer-term path to team leadership
• Hands-on technical role built on TCP/UDP, VLANs, multicast and PTP, Cisco a bonus
• Sydney based, working across APAC for a global leader in broadcast and live event tech

We are working exclusively with a world-leading business whose products are used in high-end, large-scale events. Their technology is trusted on the world's biggest stages across broadcast, live events, pro-audio, sports, theatre, and security applications. And despite their global reach, they've retained a local, family feel to their operations in Sydney.

About the Role

This is a Sydney-based, senior technical role supporting APAC customers on complex IP networking issues within broadcast and live event technology, spanning TCP/UDP, VLANs, multicast and PTP. The role is genuinely hands-on: you will work directly on the trickier technical cases and act as a point of escalation, while mentoring and supporting other engineers across the APAC team.

Duties

• Provide hands-on technical support on complex customer cases involving IP networking, including TCP/UDP, VLANs, multicast and PTP.
• Mentor and support engineers across the APAC team, sharing technical expertise and helping resolve escalated issues.
• Step in on sensitive customer relationship matters, such as billing disputes or SLA concerns, as they arise.
• Build familiarity with the team's case follow-up discipline and customer engagement processes through Salesforce.
• Travel periodically to regional offices and training events

Requirements

• Strong, hands-on foundation in IT/IP networking, including TCP/UDP, VLANs, multicast and PTP; Cisco knowledge highly regarded.
• Background in broadcast, pro-audio or media/OT technology.
• A Principal Engineer, Senior Engineer or Technical Lead background, with genuine mentoring experience valued; a formal "Manager" title is not required.
• Comfortable working within a team spread across different cultural contexts, particularly across the Asia-Pacific region, with openness to growing into people leadership over time.
• A hands-on, proactive approach.
• CRM experience, particularly Salesforce, is an advantage