Network Support Engineer

Halcyon Knights; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Halcyon Knights in Sydney is seeking an experienced Network Support Engineer to support critical network infrastructure across Australia.

This hands-on role focuses on troubleshooting, optimizing IP/MPLS networks, and working with enterprise, carrier, and service provider customers.

You will design, configure and deploy network solutions, collaborate with NOC teams and field engineers, and contribute to documentation and performance improvements.

Qualifications

• 5+ years' experience in a Network Engineer or Telecommunications Engineering role.
• Strong knowledge of IP Networking, Routing & Switching, MPLS, BGP and Carrier Networks.
• Experience working within ISP, Telecommunications, Carrier or Managed Services environments.
• Hands-on experience with Cisco, Nokia, Juniper and/or HPE networking technologies.

Responsibilities

• Provide Level 2 and Level 3 technical support for critical network environments.
• Troubleshoot and resolve issues across MPLS, BGP, VRF, Ethernet and Layer 2/Layer 3 technologies.
• Design, configure and deploy IP/MPLS network solutions.
• Support network provisioning, commissioning and service activation activities.
• Configure and maintain routers, switches and firewalls.
• Work closely with NOC teams, field engineers and customers to resolve incidents and outages.
• Maintain network documentation, topology diagrams and technical records.
• Monitor and improve network performance, reliability and availability.
• Develop automation and scripting solutions to improve operational efficiency.
• Participate in customer meetings, technical reviews and solution discussions.

Skills

IP Networking

Routing & Switching

MPLS

BGP

Carrier Networks

Education

CCNA

CCNP

JNCIP

Nokia Certifications

Tools

Cisco

Nokia

Juniper

HPE

Job description

We are seeking an experienced Network Support Engineer to join a leading telecommunications technology organisation supporting critical network infrastructure and services across Australia.

This is a hands-on technical role where you'll be responsible for troubleshooting, supporting and optimising complex IP and transport networks for enterprise, carrier and service provider customers.

If you enjoy solving challenging networking issues and working with cutting-edge technologies, this could be the ideal next step in your career.

We are seeking an experienced Network Support Engineer to join a leading telecommunications technology organisation supporting critical network infrastructure and services across Australia.

This is a hands-on technical role where you'll be responsible for troubleshooting, supporting and optimising complex IP and transport networks for enterprise, carrier and service provider customers.

If you enjoy solving challenging networking issues and working with cutting-edge technologies, this could be the ideal next step in your career.

Key Responsibilities

• Provide Level 2 and Level 3 technical support for critical network environments.


• Troubleshoot and resolve issues across MPLS, BGP, VRF, Ethernet and Layer 2/Layer 3 technologies.


• Design, configure and deploy IP/MPLS network solutions.


• Support network provisioning, commissioning and service activation activities.


• Configure and maintain routers, switches and firewalls.


• Work closely with NOC teams, field engineers and customers to resolve incidents and outages.


• Maintain network documentation, topology diagrams and technical records.


• Monitor and improve network performance, reliability and availability.


• Develop automation and scripting solutions to improve operational efficiency.


• Participate in customer meetings, technical reviews and solution discussions.

Key Responsibilities

• Provide Level 2 and Level 3 technical support for critical network environments.


• Troubleshoot and resolve issues across MPLS, BGP, VRF, Ethernet and Layer 2/Layer 3 technologies.


• Design, configure and deploy IP/MPLS network solutions.


• Support network provisioning, commissioning and service activation activities.


• Configure and maintain routers, switches and firewalls.


• Work closely with NOC teams, field engineers and customers to resolve incidents and outages.


• Maintain network documentation, topology diagrams and technical records.


• Monitor and improve network performance, reliability and availability.


• Develop automation and scripting solutions to improve operational efficiency.


• Participate in customer meetings, technical reviews and solution discussions.

About You

• 5+ years' experience in a Network Engineer, Network Support Engineer or Telecommunications Engineering role.


• Strong knowledge of IP Networking, Routing & Switching, MPLS, BGP and Carrier Networks.


• Experience working within ISP, Telecommunications, Carrier or Managed Services environments.


• Hands-on experience with Cisco, Nokia, Juniper and/or HPE networking technologies.


• Strong troubleshooting and analytical skills.


• Excellent communication and stakeholder management abilities.


• Comfortable working independently and within collaborative technical teams.


• Industry certifications such as CCNA, CCNP, JNCIP or Nokia certifications are highly regarded.Work with leading telecommunications and networking technologies


• Exposure to large-scale carrier and enterprise environments


• Supportive and highly skilled technical team


• Career development and certification opportunities


• Sydney-based role with long-term growth potential