Senior Engagement Manager, Customer Success (Remote)

DocuSign, Inc.; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Remote work support

Job summary

DocuSign, Inc. is seeking a Senior Engagement Manager to join the Asia Pacific and Japan team. You will act as a trusted advisor, align service offerings with sales strategies, and drive successful outcomes through professional services engagements.

The role emphasizes pipeline management, quota attainment, and collaboration with Sales, Customer Success, and Operations. Remote work is supported; travel is modest.

Qualifications

• 8+ years of experience in an enterprise level software consulting or services sale's role.
• Bachelor's Degree
• 2+ years of experience as a consultant.
• Proven track record for managing pipeline and attaining and exceeding annual quota.
• Ability to collaborate with key business partners to build and execute complex account strategies and sales plays.
• Ability to scope and estimate professional services engagements, driving contracts and deals to closure.
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences of each as well as how the projects are managed in each approach.
• Knowledge of SaaS and Cloud-based offerings.
• Knowledge of large organizations and customers along various industry verticals (High Tech, Healthcare, and Financial Services).
• Collaborative and open to support the team on deals, processes, and share skills of how to be most productive as an Engagement Manager.
• Must be a self-starter that initiates their own personal growth through independent learning of Docusign's Intelligent Agreement Management and methods to support customers in digitizing their System of Agreement.
• Excellent team building, verbal and written communication skills as well as reporting and presentation expertise.

Responsibilities

• Develop strong relationships with Field Sales, Partner, Solution Consulting, Professional Services, Customer Success, and Operations as a trusted advisor to ensure alignment and increase the likelihood of customer success and satisfaction.
• Align to the sales team's account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes.
• Scope services, propose and recommend approaches to customers, and estimate work effort to develop financially sound and accurate Statements of Work.
• Understand the various services and training offerings and what outcomes are achieved when each type of services is leveraged by customers.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise.
• Anticipate problems and recommend innovative solutions; achieve customer satisfaction through the sale of sound consulting projects.
• Hit quotas each quarter and accurately manage pipeline - this is a quota-carrying Services Sales role.
• Travel < 20%

Skills

Enterprise software sales

Consultant

Quota attainment

Account strategy

Scope & estimate engagements

Lifecycle knowledge

SaaS & Cloud offerings

Stakeholder collaboration

Self-starter

Presentation skills

Education

Bachelor's Degree

Job description

DocuSign, Inc. is seeking a Senior Engagement Manager to join the Asia Pacific and Japan team. You will act as a trusted advisor, align service offerings with sales strategies, and drive successful outcomes through professional services engagements.

The role emphasizes pipeline management, quota attainment, and collaboration with Sales, Customer Success, and Operations. Remote work is supported; travel is modest.