Senior Employee Data Steward (Hybrid - Melbourne)

Service Stream; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Growth opportunities

Discounts

Paid leave

Culture of collaboration

Job summary

Service Stream is seeking an experienced Senior Employee Data Officer to join our Transactional Services team in Melbourne. In this role you will maintain employee data across onboarding, changes, transfers and terminations, and mentor others while resolving complex queries to ensure service excellence.

Based in Melbourne CBD with a hybrid arrangement (3 days in the office and 2 days from home), this full-time position emphasises accuracy, compliance, and continuous improvement across HR data

Qualifications

• 3-5 years' experience in employee data management, HR administration, payroll operations, or a similar environment.
• Strong knowledge of employee lifecycle processes and employment data management.
• Experience interpreting and applying Awards, Enterprise Agreements, and legislative requirements.
• Proven ability to resolve complex queries while delivering exceptional customer service.
• Experience working with HRIS platforms, ideally SAP and/or SuccessFactors.
• Exposure to ServiceNow or similar ticket management systems.
• Strong stakeholder management skills and confidence communicating with employees and leaders at all levels.
• High attention to detail, accuracy, and organisational skills.
• A proactive mindset with a focus on continuous improvement.

Responsibilities

• Process and quality-check employee data transactions across the full employee lifecycle
• Ensure employee records are maintained accurately, compliantly, and within agreed service levels
• Act as an escalation point for complex employee data and HR administration queries
• Provide support to employees, managers, Payroll, People & Experience, and operational stakeholders
• Assist in managing ServiceNow ticket queues and workload prioritisation
• Mentor and support Employee Data Officers through on-the-job coaching and knowledge sharing
• Maintain strong data governance practices, documentation standards, and audit readiness
• Identify process improvement opportunities to enhance efficiency and service delivery
• Support the achievement of team SLAs and operational objectives

Skills

Employee data management

HR administration

Payroll operations

Stakeholder management

Mentoring

Data governance

Tools

SAP

SuccessFactors

ServiceNow

Job description

Service Stream is seeking an experienced Senior Employee Data Officer to join our Transactional Services team in Melbourne. In this role you will maintain employee data across onboarding, changes, transfers and terminations, and mentor others while resolving complex queries to ensure service excellence.

Based in Melbourne CBD with a hybrid arrangement (3 days in the office and 2 days from home), this full-time position emphasises accuracy, compliance, and continuous improvement across HR data