Senior Education Support Officer (Clinical)

Usyd; Sydney; On-site; AUD 105,000 - 129,000; Full time

Job summary

The University of Sydney is seeking a Senior Education Support Officer (Clinical) to lead the Central Clinical School Education Support Team and oversee delivery of the Sydney Medical School MD program. Based primarily at the Susan Wakil Health Building with a minimum of four days on site each week, you will coordinate complex teaching operations and drive service improvements.

You will manage staff development, timetabling, assessments and student activities, building strong relationships with

Qualifications

• Experience delivering high-quality education support services within a complex organisation (tertiary education/health).
• Experience supervising, mentoring and developing staff, including performance management.
• Knowledge of university administrative processes, policies and procedures in a tertiary environment.
• Experience using learning management systems and understanding timetabling and scheduling student activities.
• Strong organisational and problem‑solving skills under pressure.
• Ability to work independently and collaboratively with initiative and sound judgement.
• Excellent interpersonal, written and verbal communication with stakeholders.
• Advanced proficiency in Microsoft 365 and using technology to improve efficiency.
• Experience troubleshooting audiovisual and IT issues (Zoom/MS Teams).
• Commitment to continuous improvement and service excellence.
• Willingness to move regularly across campus to support teaching activities.

Responsibilities

• Lead, plan and manage the Central Clinical School Education Support Team with supervision, coaching and performance management.
• Coordinate and deliver operational support for clinical teaching activities, including assessments and examinations.
• Oversee complex timetabling and scheduling with clear communication to students and staff.
• Provide high-level administrative support to Education leadership and build cross-unit relationships.
• Support staff development through performance reviews and professional development planning.
• Contribute to curriculum development and service improvement initiatives.
• Support policy implementation and compliance with university procedures.
• Identify operational challenges and implement practical, service-focused solutions.

Skills

Education leadership

Staff supervision

Policy & processes

Learning Management Systems

Timetabling & scheduling

Communication & relationship mgmt

Organisational skills

Microsoft 365 proficiency

AV/ITE troubleshooting

Operational agility

Education

Tools

Zoom

Microsoft Teams

Learning Management System (LMS)

Job description

Lead the Central Clinical School Education Support Team, bringing your leadership, resilience and education expertise to support delivery of the Sydney Medical School Doctor of Medicine (MD) Program within the Faculty of Medicine and Health.

Full-time continuing position. Base salary of $117,133 plus 17% superannuation.

Based primarily at the Susan Wakil Health Building, Camperdown, with a minimum of four days on site each week.

About the opportunity

The Faculty of Medicine and Health is designed to enable innovation, excellence and strategic vision in teaching, research and clinical practice. We challenge conventional thinking, explore new possibilities and deliver meaningful impact in healthcare locally and globally.

We are seeking an experienced Senior Education Support Officer (Clinical) to lead the Central Clinical School Education Support Team and support delivery of the Sydney Medical School Doctor of Medicine (MD) Program.

You will lead a high-performing team and oversee operational support for clinical teaching, assessment, timetabling, curriculum and student activities. Working closely with academic leaders, clinicians and professional staff across the University and Sydney Local Health District, you will coordinate complex processes and drive continuous improvement.

This role requires a resilient and adaptable leader with strong judgement and experience in education administration and people leadership.

The position is primarily based at the Susan Wakil Health Building, Camperdown, with a minimum of four days on site each week. Occasional work at other locations may be required, and hybrid arrangements can be discussed with the hiring manager.

Your key responsibilities will be to:

• lead, plan and manage the work of the Central Clinical School Education Support Team, providing effective supervision, coaching, feedback and performance management to build a high-performing and engaged team;
• coordinate and deliver operational support for clinical teaching activities, including assessments and examinations, in line with Sydney Medical School, Faculty and University requirements;
• oversee complex timetabling and clinical education scheduling, including logistical coordination and clear communication with students, academic staff, clinicians and key stakeholders;
• provide high-level administrative and operational support to the Manager, Education Support and Academic Leaders in Education, building collaborative relationships across Central Clinical School, Sydney Medical School, the Faculty of Medicine and Health and Sydney Local Health District;
• support staff development through annual performance and development reviews, professional development and career planning;
• contribute to curriculum development and continuous improvement initiatives that enhance education services and course delivery;
• support the effective implementation of Faculty and University policies, procedures and compliance requirements; and
• proactively identify operational challenges and implement practical, service-focused solutions.

About you

• experience delivering high-quality education support services within a complex organisation, ideally in a tertiary education or health environment;
• experience supervising, mentoring and developing staff, including managing performance and supporting professional development;
• knowledge of University administrative processes, policies and procedures within a tertiary education environment;
• experience using learning management systems, together with an understanding of timetabling and scheduling student activities;
• strong organisational and problem-solving skills, with the ability to manage competing priorities and perform effectively under pressure;
• the ability to work independently and collaboratively while demonstrating initiative, sound judgement and operational agility;
• excellent interpersonal, written and verbal communication skills, with a strong client focus and the ability to build effective relationships with academic, clinical and professional stakeholders;
• advanced proficiency in Microsoft 365 and the ability to use technology to improve efficiency and service delivery;
• experience troubleshooting audiovisual and IT issues, including proficiency in Zoom and Microsoft Teams;
• a demonstrated commitment to continuous improvement and service excellence; and
• the ability and willingness to move regularly across campus to provide hands‑on support for teaching activities and stakeholder needs.

Sponsorship / work rights for Australia

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in satisfactory terms to the University. Also, to meet the University's obligations