Education Support Officer (Targeted)

The University of Sydney; Sydney; On-site; AUD 97,000 - 118,000; Full time

Job summary

The University of Sydney’s Faculty of Medicine and Health is seeking an Education Support Officer to provide education administration and operational support to academic staff across the faculty. The role coordinates resources, supports learning platforms such as Canvas, maintains curriculum documentation and contributes to reporting and continuous improvement.

This role may require occasional work at the Westmead Precinct and demands strong organisational, data management and customer service

Qualifications

• Tertiary qualification in a relevant field or equivalent experience.
• Experience supporting education programs in a tertiary environment.
• Strong organisational and customer service focus.
• Ability to work in a fast-paced and complex environment.

Responsibilities

• Provide operational and education administrative support to academic and teaching staff.
• Coordinate education resources, databases and contact lists for learning activities.
• Support preparation, publication and publication of curriculum materials for Canvas and print.
• Assist with course and subject documentation, ensuring copyright compliance.
• Coordinate education processes including assessments, exams, awards and student evaluations.
• Analyse routine data to support reporting and continuous improvement.

Skills

Administrative skills

Canvas support

Microsoft Office

Data analysis

Education

Tertiary qualification in a relevant field

Tools

Canvas

Database maintenance

Microsoft Office

Job description

Exciting opportunity to be an Education Support Officer within the Faculty of Medicine and Health

Base Salary starting at $107,312 (pro rata) + 17% superannuation

About the opportunity

The Faculty of Medicine and Health is seeking an Education Support Officer to provide education administrative and operational support to academic and teaching staff across the Faculty. The role supports the delivery of high-quality teaching and curriculum activities by coordinating education resources, supporting academic processes and ensuring effective administration of learning and teaching activities.

Working collaboratively with academic staff, teaching teams and professional colleagues, the Education Support Officer will contribute to the coordination of education activities, including the preparation of academic content, support for Canvas and online learning systems, curriculum documentation, reporting requirements and continuous improvement initiatives. The role also contributes to maintaining compliance with Faculty requirements and supporting a positive student and staff experience.

This position may be required to work one day per week at the Westmead Precinct.

Your key responsibilities will be to:

provide operational and education administrative support to academic and teaching staff, including assistance with policy interpretation, procedures and education support services

coordinate and maintain education resources, databases and contact lists to support learning and teaching activities

support academic and teaching staff with the preparation, compilation and publication of curriculum materials for printed and online platforms including Canvas

assist with the development and maintenance of course and subject documentation while ensuring copyright compliance

coordinate education processes including assessments, examinations, special consideration, prizes, scholarships, results processing and student evaluations

gather and analyse routine data to support reporting, operational planning and continuous improvement activities

ensure accuracy of information across University and Faculty systems supporting curriculum management and teaching activities

contribute to the implementation of Faculty and University education projects and initiatives

collaborate with education support colleagues through communities of practice and contribute to service improvements

provide support and training to Academic and Sessional Teaching staff on University systems and relevant learning and teaching processes

undertake other duties and contribute to projects appropriate within the classification level as required.

About you

tertiary qualifications in a relevant field or an equivalent combination of training and experience

administrative experience within a tertiary organisation, with knowledge of academic institutions, structures and the higher education sector

experience supporting the delivery of education programs, preferably within a tertiary education environment

ability to work effectively in a fast-paced and complex environment while maintaining a strong customer service focus

effective verbal and written communication skills with strong problem-solving skills and the ability to exercise initiative and judgement

excellent time and workload management skills, with the ability to manage multiple priorities and meet deadlines

highly developed interpersonal skills with the ability to build and maintain relationships with a diverse range of stakeholders including staff, students and external partners

strong computer skills, including proficiency with Microsoft Office applications, Canvas and database maintenance

understanding of relevant Work Health and Safety policies and legislation applicable to the workplace.

Sponsorship / work rights for Australia

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.