Senior Education Support Officer (Clinical)

The University of Sydney; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

The University of Sydney is seeking a Senior Education Support Officer (Clinical) to lead the Central Clinical School Education Support Team and support the Sydney Medical School MD program. The role is based primarily at the Susan Wakil Health Building, with a minimum of four days on-site each week and occasional shifts at other locations, with hybrid arrangements possible.

You will oversee teaching administration, timetabling, assessments and student activities, while guiding staff development

Qualifications

• Experience delivering high-quality education support services in a complex organisation.
• Experience supervising, mentoring and developing staff, including performance management.
• Knowledge of university administrative processes in a tertiary education environment.
• Experience using learning management systems and understanding timetabling and student activities.
• Strong organisational and problem-solving skills under pressure.
• Ability to work independently and collaboratively with initiative and judgement.
• Excellent interpersonal, written and verbal communication with a client focus.
• Advanced proficiency in Microsoft 365 and using technology to improve efficiency.
• Experience troubleshooting audiovisual and IT issues, including Zoom and Teams.
• Commitment to continuous improvement and service excellence.
• Willingness to move regularly across campus to support teaching activities.

Responsibilities

• Lead, plan and manage the Central Clinical School Education Support Team with supervision and performance management.
• Coordinate and deliver operational support for clinical teaching activities, including assessments and examinations.
• Oversee complex timetabling and clinical education scheduling with clear communication to students and staff.
• Provide high-level administrative support to the Manager and academic leaders across stakeholders.
• Support staff development through annual performance and development reviews.
• Contribute to curriculum development and continuous improvement initiatives.
• Support implementation of policies and compliance requirements.
• Identify operational challenges and implement practical, service-focused solutions.

Skills

Leadership

Staff supervision

Education administration

LMS management

Timetabling

Microsoft 365

Zoom / Teams

Communication

Problem solving

Independent & collaborative work

Tools

Learning Management System

Zoom

Microsoft Teams

Microsoft 365

Job description

Senior Education Support Officer (Clinical)

Lead the Central Clinical School Education Support Team, bringing your leadership, resilience and education expertise to support delivery of the Sydney Medical School Doctor of Medicine (MD) Program within the Faculty of Medicine and Health.

Full-time continuing position. Base salary of $117,133 plus 17% superannuation.

Based primarily at the Susan Wakil Health Building, Camperdown, with a minimum of four days on site each week.

About the opportunity

The Faculty of Medicine and Health is designed to enable innovation, excellence and strategic vision in teaching, research and clinical practice. We challenge conventional thinking, explore new possibilities and deliver meaningful impact in healthcare locally and globally.

We are seeking an experienced Senior Education Support Officer (Clinical) to lead the Central Clinical School Education Support Team and support delivery of the Sydney Medical School Doctor of Medicine (MD) Program.

You will lead a high-performing team and oversee operational support for clinical teaching, assessment, timetabling, curriculum and student activities. Working closely with academic leaders, clinicians and professional staff across the University and Sydney Local Health District, you will coordinate complex processes and drive continuous improvement.

This role requires a resilient and adaptable leader with strong judgement and experience in education administration and people leadership.

The position is primarily based at the Susan Wakil Health Building, Camperdown, with a minimum of four days on site each week. Occasional work at other locations may be required, and hybrid arrangements can be discussed with the hiring manager.

Your key responsibilities will be to:

• lead, plan and manage the work of the Central Clinical School Education Support Team, providing effective supervision, coaching, feedback and performance management to build a high-performing and engaged team;
• coordinate and deliver operational support for clinical teaching activities, including assessments and examinations, in line with Sydney Medical School, Faculty and University requirements;
• oversee complex timetabling and clinical education scheduling, including logistical coordination and clear communication with students, academic staff, clinicians and key stakeholders;
• provide high-level administrative and operational support to the Manager, Education Support and Academic Leaders in Education, building collaborative relationships across Central Clinical School, Sydney Medical School, the Faculty of Medicine and Health and Sydney Local Health District;
• support staff development through annual performance and development reviews, professional development and career planning;
• contribute to curriculum development and continuous improvement initiatives that enhance education services and course delivery;
• support the effective implementation of Faculty and University policies, procedures and compliance requirements; and
• proactively identify operational challenges and implement practical, service-focused solutions.

About you

• experience delivering high-quality education support services within a complex organisation, ideally in a tertiary education or health environment;
• experience supervising, mentoring and developing staff, including managing performance and supporting professional development;
• knowledge of University administrative processes, policies and procedures within a tertiary education environment;
• experience using learning management systems, together with an understanding of timetabling and scheduling student activities;
• strong organisational and problem-solving skills, with the ability to manage competing priorities and perform effectively under pressure;
• the ability to work independently and collaboratively while demonstrating initiative, sound judgement and operational agility;
• excellent interpersonal, written and verbal communication skills, with a strong client focus and the ability to build effective relationships with academic, clinical and professional stakeholders;
• advanced proficiency in Microsoft 365 and the ability to use technology to improve efficiency and service delivery;
• experience troubleshooting audiovisual and IT issues, including proficiency in Zoom and Microsoft Teams;
• a demonstrated commitment to continuous improvement and service excellence; and
• the ability and willingness to move regularly across campus to provide hands-on support for teaching activities and stakeholder needs.

Sponsorship / work rights for Australia

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.