Senior Ecommerce Coordinator

SIR.; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

SIR. is seeking an experienced Senior Ecommerce Coordinator to support the day-to-day operation of our Australian and Global ecommerce stores. The ideal candidate will have 4-5 years ecommerce experience, with premium fashion experience highly desirable.

You will drive website updates, promotions, and ensure a premium on-brand presentation, while collaborating across teams to optimise conversions and deliver the trade calendar.

Qualifications

• 4–5 years ecommerce experience, premium or luxury fashion desirable.
• Strong Shopify Plus experience.
• Experience with Google Analytics, Searchspring, Loop Returns, Klaviyo or similar ecommerce technology platforms highly desirable.
• Strong understanding of ecommerce, digital merchandising and conversion rate optimisation.
• Commercially minded with strong analytical and problem-solving skills.
• Excellent attention to detail and strong organisational skills.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Execute and coordinate day-to-day website updates across Australian and Global ecommerce stores, including new collection launches, website content and product drops.
• Schedule and activate promotions and sales.
• Ensure the website is consistently presented to a premium and on-brand standard.
• Support conversion rate optimisation initiatives in conjunction with the Head of Digital, including personalisation campaigns and A/B testing.
• Analyse website performance and identify opportunities to improve conversion, AOV and the overall customer experience.
• Optimise website content for SEO and GEO.
• Support the testing and rollout of new website features.
• Manage and optimise search merchandising strategies, including top search terms, synonyms and no-search-results.
• Review returns reasons and update product descriptions with relevant size and fit feedback and flag problem styles with the Head of Digital, Customer Care Merchandise team.
• Collaborate with the Brand team to coordinate ecommerce photoshoots and ensure imagery is delivered on schedule and to brand standards.
• Work collaboratively across teams to deliver against the trade and marketing calendar.

Skills

Ecommerce analytical mindset

Attention to detail

Communication

Project management

Collaboration

Commercial acumen

Tools

Shopify Plus

Google Analytics

Klaviyo

Loop Returns

Searchspring

Job description

We are thrilled to announce that SIR. is seeking an experienced Senior Ecommerce Coordinator to support the day-to-day operation of our Australian and Global ecommerce stores. The ideal candidate will have 4-5 years ecommerce experience, with premium fashion experience highly desirable. You will have a strong understanding of the ecommerce landscape, a commercial mindset, excellent attention to detail and a passion for delivering a premium online customer experience.

Key Responsibilities

• Execute and coordinate day-to-day website updates across Australian and Global ecommerce stores, including new collection launches, website content and product drops
• Schedule and activate promotions and sales
• Ensure the website is consistently presented to a premium and on-brand standard.
• Support conversion rate optimisation initiatives in conjunction with the Head of Digital, including personalisation campaigns and A/B testing.
• Analyse website performance and identify opportunities to improve conversion, AOV and the overall customer experience.
• Optimise website content for SEO and GEO.
• Support the testing and rollout of new website features.
• Manage and optimise search merchandising strategies, including top search terms, synonyms and no-search-results.
• Review returns reasons and update product descriptions with relevant size and fit feedback and flag problem styles with the Head of Digital, Customer Care Merchandise team.
• Collaborate with the Brand team to coordinate ecommerce photoshoots and ensure imagery is delivered on schedule and to brand standards.
• Work collaboratively across teams to deliver against the trade and marketing calendar.

• Execute and coordinate day-to-day website updates across Australian and Global ecommerce stores, including new collection launches, website content and product drops
• Schedule and activate promotions and sales
• Ensure the website is consistently presented to a premium and on-brand standard.
• Support conversion rate optimisation initiatives in conjunction with the Head of Digital, including personalisation campaigns and A/B testing.
• Analyse website performance and identify opportunities to improve conversion, AOV and the overall customer experience.
• Optimise website content for SEO and GEO.
• Support the testing and rollout of new website features.
• Manage and optimise search merchandising strategies, including top search terms, synonyms and no-search-results.
• Review returns reasons and update product descriptions with relevant size and fit feedback and flag problem styles with the Head of Digital, Customer Care Merchandise team.
• Collaborate with the Brand team to coordinate ecommerce photoshoots and ensure imagery is delivered on schedule and to brand standards.
• Work collaboratively across teams to deliver against the trade and marketing calendar.

Desired Skills

• 4–5 years ecommerce experience, with premium or luxury fashion highly desirable.
• Strong experience with Shopify Plus.
• Experience with Google Analytics, Searchspring, Loop Returns, Klaviyo or similar ecommerce technology platforms highly desirable.
• Strong understanding of ecommerce, digital merchandising and conversion rate optimisation.
• Commercially minded with strong analytical and problem-solving skills.
• Excellent attention to detail and strong organisational skills.
• Ability to manage multiple projects and deadlines.
• Strong visual eye with an appreciation for premium fashion and online presentation.
• Excellent communication and interpersonal skills.
• Proactive, collaborative and able to take initiative.
• Passionate about digital innovation, ecommerce and the SIR. brand.