Senior Manager Ecommerce

The Talent Mill AU & NZ - Designer, Luxury, Fashion Retail Recruitment; Melbourne; Hybrid; AUD 120,000 - 155,000; Full time

Benefits offered by this job

Work from home one day a week

Exceptional company benefits

Career progression opportunities

Job summary

A luxury retail recruitment agency is seeking an Ecommerce Manager in Melbourne. The role involves leading ecommerce strategy, optimizing user experience, and managing website performance. Candidates should have a strong background in eCommerce management, particularly in the luxury sector, with a proven ability to analyze performance data. The position offers a competitive salary and flexible work options.

Qualifications

• Minimum 5 years’ experience in eCommerce management, ideally within a premium or luxury DTC brand.
• Proven ability to track, interpret, and act on performance data.
• Strong proficiency in UX/UI best practices.

Responsibilities

• Lead ecommerce performance metrics improvement.
• Oversee UX/UI design improvements for website components.
• Manage global brand websites and content updates.

Skills

Ecommerce management experience

Performance data analysis

UX/UI design proficiency

CMS platform experience

SEO understanding

Ecommerce merchandising

Attention to detail

A/B testing experience

Tools

Google Analytics

Shopify

Shopify Plus

Job description

Overview

The Brand is a purpose-led brand creating ethical and sustainable fine jewellery with showrooms across Australia and New Zealand, with an imminent international expansion. They are a digital-first business that combines superior craftsmanship with modern technology, honouring the environment with sustainability at the core. The role is for an Ecommerce Manager to join their team in a newly created position.

The Role

Reporting to the Head of Brand & Marketing, the Ecommerce Manager is responsible for leading the development, optimisation, and day-to-day operations of the brand’s digital touchpoints. This includes ensuring every aspect of the online experience—from imagery and content to user flow and conversion—is aligned with the brand and driven by performance data.

Responsibilities

• Lead, improve and report on ecommerce performance metrics including conversion rates, average order value, site speed and on-site engagement.
• Oversee UX/UI design improvements for new and existing website components, informed by customer data and testing.
• Manage global brand websites, ensuring seamless localisation, consistent brand presentation, and performance across all regions.
• Own the planning and execution of website content updates in line with the marketing calendar and campaign launches.
• Manage the roll out and upkeep of a new client facing app.
• Design and maintain visually impactful, high-performing webpages that align with the premium brand identity.
• Manage uploads of new products, ensuring content is accurately merchandised and presented to brand standards.
• Source renders and imagery from the content team and publish them across the website to support new launches, updates, and general content maintenance.
• Conduct ongoing A/B testing to enhance user experience and optimise conversion rates.

Skillset / Qualifications

• Minimum 5 years’ experience in eCommerce management, ideally within a premium or luxury DTC brand – jewellery, fashion or beauty highly preferred.
• Proven ability to track, interpret, and act on performance data using platforms like Google Analytics and Shopify Analytics.
• Strong proficiency in UX/UI best practices and user journey design for digital retail.
• Hands-on experience with CMS platforms, including managing global or multi-regional websites (Shopify Plus experience highly regarded).
• Solid understanding of SEO and how it integrates into eCommerce strategy.
• Demonstrated experience in eCommerce merchandising, including new product launches and catalogue structure management.
• High attention to detail and a strong design sensibility that aligns with the brand’s premium standards.
• Experience running A/B tests and implementing CRO tactics to improve onsite performance and increase conversion.

Offer

Based in stunning offices in Kew, they offer one day per week work-from-home and exceptional company benefits. The company has experienced significant growth since inception, presenting opportunities for development and career progression.

Compensation

Base pay range: A$120,000.00/yr – A$155,000.00/yr. This range is provided by The Talent Mill AU & NZ - Designer, Luxury, Fashion Retail Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location

Melbourne, Victoria, Australia

Seniority level

• Associate

Employment type

• Full-time

Industry / Function

• Retail Luxury Goods and Jewelry
• Retail Apparel and Fashion

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