Senior Director, People & Culture — Operational Partnering

Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible working across locations

Hybrid work model

Minimum two days in the office

Job summary

The Department of Customer Service is seeking an Associate Director, Operational Partnering to lead a team of People & Culture Business Partners across Sydney CBD, Parramatta or Gosford. You will translate organisational priorities into practical workforce strategies, strengthen leadership capability and deliver high-quality employee outcomes—while guiding complex case management with prudent judgment.

You will shape workforce priorities, drive strategic advice across the employee lifecycle, and

Qualifications

• Extensive People & Culture business partnering experience in a complex organisation.
• Proven success leading high-performing teams and improving service quality and customer outcomes.
• Ability to translate senior leaders’ priorities into practical workforce solutions.
• Deep, current case management capability essential for high-risk matters through resolution.

Responsibilities

• Partner with senior leaders to translate priorities into workforce strategies and initiatives.
• Provide strategic People & Culture advice across the employee lifecycle to support performance and service delivery.
• Coach leaders to manage people matters promptly and strengthen accountability.
• Lead a portfolio of complex and sensitive employee matters with sound judgement and momentum.
• Identify patterns in the portfolio and translate insights into preventative actions and capability support.

Skills

People & Culture partnering

Leadership

Coaching

Case management

Strategy development

Analytical skills

Job description

The Department of Customer Service is seeking an Associate Director, Operational Partnering to lead a team of People & Culture Business Partners across Sydney CBD, Parramatta or Gosford. You will translate organisational priorities into practical workforce strategies, strengthen leadership capability and deliver high-quality employee outcomes—while guiding complex case management with prudent judgment.

You will shape workforce priorities, drive strategic advice across the employee lifecycle, and