Senior Director Network Scheduling and Operations | Full-time Permanent

ACT; Canberra; On-site; AUD 180,000 - 260,000; Full time

Job summary

ACT Government in Canberra invites applications for Senior Director, Network Scheduling and Operations. You will lead a large operational workforce, steer strategic initiatives, and ensure delivery of safe, efficient customer-focused transport services for the ACT community.

As a senior leader, you will shape governance, build partnerships across government and industry, foster a high-performing culture, and model accountability, respect and service excellence while driving continuous

Responsibilities

• Lead and manage a multidisciplinary operational team of 9 direct reports and 40+ staff
• Develop and implement strategic initiatives to strengthen governance, operational performance and service delivery outcomes
• Foster a positive, inclusive and high-performing workplace culture through effective people leadership and engagement
• Investigate complex complaints, incidents and non-compliance, implementing corrective actions and process improvements
• Undertake incident management responsibilities and participate in crisis management and emergency response activities
• Build and maintain productive relationships with community groups, internal stakeholders and industry partners to support service improvements
• Champion workplace health and safety with visible leadership and a strong safety culture
• Support employee wellbeing and rehabilitation outcomes through proactive workforce management and collaboration with HR and safety professionals

Job description

Senior Director Network Scheduling and Operations
Full-time Permanent

Details: Lead people, influence outcomes and help shape the future of public transport services for the ACT community.

We are seeking an experienced and inspiring leader to join our senior leadership team as Senior Director, Network Scheduling and Operations. This pivotal role is responsible for leading a large operational workforce, driving continuous improvement, and ensuring the delivery of safe, efficient and customer-focused transport services.

As a key leader within the branch, you will provide strategic direction, foster a high-performing and engaged workforce, and build strong partnerships across government, industry and the community. You will be highly visible, values-driven and passionate about developing people, strengthening capability and creating a culture of accountability, respect and service excellence.

What you will do

In this role, you will:

• Lead and manage a multidisciplinary operational team, directly supervising nine staff and providing leadership across a broader workforce of more than 40 employees.


• Contribute to the development and implementation of strategic initiatives that strengthen governance, operational performance and service delivery outcomes.


• Foster a positive, inclusive and high-performing workplace culture through effective people leadership, coaching and employee engagement.


• Investigate complex complaints, incidents and non-compliance matters, implementing appropriate corrective actions and process improvements.


• Undertake incident management responsibilities and participate as a key member of crisis management and emergency response activities.


• Build and maintain productive relationships with community groups, internal stakeholders and industry partners to support service improvements and network initiatives.


• Champion workplace health and safety by providing visible leadership and building a strong safety culture across the business unit.


• Support employee wellbeing and rehabilitation outcomes through proactive workforce management and collaboration with human resources and safety professionals.

What we're looking for

We are seeking an authentic and influential leader who can:

• Inspire, energise and positively influence individuals and teams to achieve exceptional results.


• Demonstrate strong people management skills, including workforce development, performance management and employee engagement.


• Lead through change and successfully navigate complex operational environments.


• Build collaborative relationships and work effectively with diverse stakeholders.


• Exercise sound judgement and make informed decisions in high-pressure and sensitive situations.


• Drive continuous improvement through innovation, problem solving and strategic thinking.


• Promote customer service excellence while maintaining a strong focus on safety, accountability and operational performance.


• Demonstrate a commitment to mentoring and developing others, ensuring the right people are equipped with the right skills to succeed.

This is an outstanding opportunity for a senior leader who is passionate about people, operational excellence and public service. You will play a key role in shaping workforce culture, improving service delivery and leading initiatives that make a tangible difference to the Canberra community every day.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Relevant experience and/or qualifications in government, or working within a public transport environment is highly desirable


• Experience in managing sensitive and classified information while supporting senior executives would be an advantage.


• Must be eligible to be appointed as an Authorised Person under the Road Transport (General) Act 1999, successful applicants:
  
  
  
  • Must be an Australian citizen or a permanent resident of Australia.
    
    
    
    • Applicants must submit a copy of their Australian birth certificate or Australian Citizenship Certificate, or current Australian passport of valid Permanent Resident Visa supported by a foreign passport.
    
    
  
  
  • Must successfully complete all pre-employment checks including police check.
    
    
    
    • If found suitable for the role, you will be asked to complete a Nationally Coordinated Criminal History Check and submit relevant documents for Transport Canberra to undertake the police check.
    
    
  
  
  • Must be considered a suitable person to be authorised, having regard in particular to –
    
    
    
    • (i) whether the person has any criminal convictions; and
    
    
    • (ii) the person’s employment record; and
    
    
  
  


• Must successfully complete adequate training to exercise the powers of an authorised person.

Notes: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .