Head of Property Services and Operations | Full-time Temporary

Australian Capital Territory; Canberra; On-site; AUD 160,000 - 220,000; Full time

Job summary

ACT Government — Infrastructure Canberra is seeking a Head of Property Services and Operations to lead and transform property services and operations across the ACT. The role focuses on building a safe, inclusive culture and a financially sustainable insourced facilities management model that supports strategic infrastructure goals.

The position reports to the Executive Group Manager and requires strong leadership, technical expertise, and collaboration with government and industry to deliver

Qualifications

• Engineering degree with 10+ years' relevant experience.
• Architecture degree with 10+ years' relevant experience.
• Project management diploma/degree with 10+ years' experience or CPPD/CPPE certification.

Responsibilities

• Lead integrated facilities management and service growth across the ACT property portfolio.
• Foster a safe, inclusive, and financially sustainable workplace culture.
• Champion high standards of service delivery and customer-focused operations.
• Provide strategic advice on insourcing opportunities and property services.
• Drive operational efficiencies while maintaining service quality.
• Advise senior leaders and government on property operations within broader industry context.
• Build strong partnerships with government and industry stakeholders.
• Ensure alignment across technical, commercial, legal, and environmental aspects of infrastructure delivery.

Education

Engineering: A four-year degree (or higher) accredited by Engineers Australia or Professionals Australia, plus a minimum of 10 years' relevant experience.

Architecture: A three-year degree (or higher) accredited by a State or Territory architecture authority, plus a minimum of 10 years' relevant experience.

Project Management: a diploma or degree in project management with 10+ years' experience, or CPPD/CPPE by AIPM

Job description

Head of Property Services and Operations
Full-time Temporary

Details: Infrastructure Canberra is responsible for leading and supporting the procurement and delivery of the ACT Government's infrastructure programs. We deliver infrastructure for the Canberra community, improving our liveability, enabling a vibrant, inclusive, and sustainable city.

iCBR is seeking an experienced leader to undertake the role of Head of Property Services and Operations. This will be a unique opportunity to lead transformative change in property services and operations across the ACT, driving service excellence, embedding a strong safety and customer-focused culture, and shaping a financially sustainable and insourced facilities management model that supports the Territory's strategic infrastructure goals.

The Delivery- Places and Spaces Division plays a central role in managing the ACT Government's property portfolio and strengthening the workforce that supports vital public services.

Reporting to the Executive Group Manager, you will be responsible for leading the Property Services and Operations Branch - responsible for the provision of a wide range of facilities management services, and driving growth of an insourced workforce with an emphasis on cost effectiveness. The role requires strong leadership, deep technical expertise, and the ability to collaborate across government and industry to deliver high-quality outcomes.

Key Responsibilities:

• Lead integrated facilities management and service growth across the ACT property portfolio.


• Foster a safe, inclusive, and financially sustainable workplace culture.


• Champion high standards of service delivery and customer-focused operations.


• Provide strategic advice on insourcing opportunities and property services.


• Drive operational efficiencies while maintaining service quality.


• Advise senior leaders and government on property operations within broader industry context.


• Build strong partnerships with government and industry stakeholders.


• Ensure alignment across technical, commercial, legal, and environmental aspects of infrastructure delivery.

This is a strategic role with strong operational presence - requiring a people focused, collaborative and grounded hands on approach. The successful applicant will be skilled in building effective relationships within internal teams and clients, and be passionate about improving outcomes for the community.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

Applicants must meet one of the following mandatory qualification pathways:

• Engineering: A four-year degree (or higher) accredited by Engineers Australia or Professionals Australia, plus a minimum of 10 years' relevant experience.


• Architecture: A three-year degree (or higher) accredited by a State or Territory architecture authority, plus a minimum of 10 years' relevant experience.


• Project Management: A diploma or degree in project management with 10+ years' experience, or certification as a CPPD or CPPE by AIPM with equivalent qualifications.


• The position requires substantial experience in property maintenance and management Knowledge of ACT Government or other State Government procurement and delivery frameworks.

Notes: This is a temporary position available from 15 December 2026 until 15 January 2027. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

This position is available to ACT Government officers and employees only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

Note

This is a temporary position available from 15 December 2026 until 15 January 2027