Director Access Canberra Service Centres

Council Jobs; Canberra; On-site; AUD 149,000 - 167,000; Full time

Job summary

Council Jobs in Canberra invites applications for the Director Access Canberra Service Centres within the ACT Government. The role leads the Access Canberra frontline across Service Centres, driving high level customer service and stakeholder engagement in a fast-paced environment.

You will provide strategic leadership, operate with independence, and coordinate service delivery improvements with Service Centres teams.

Job description

Director Access Canberra Service Centres

Classification: Senior Officer Grade B
Salary: $149,172 - $167,151 plus superannuation
Position No: 10373
Directorate: City and Environment
Advertised (Gazettal date): 19 November 2026
Contact Officer: Jennie Gannon on*************@act.gov.auor(02) 6207 5***

Do you enjoy working in a fast-paced environment, and have the ability to excel at managing ACT Government stakeholders and community expectations? Do you have strong leadership and communications skills and love working with a passionate group of individuals who lead the Access Canberra frontline in our high-performing Service Centres? If this is what you are looking for, we may have the perfect role for you! Access Canberra has a temporary opportunity to fill the key leadership position of Director over the next several months and would like to hear from motivated and passionate applicants.

The Access Canberra Service Centre teams is the front door to ACT Government. The Service Centres strive to deliver high level customer service by planning, designing, re-engineering, delivering and coordinating customer services across online, phone, email and face to face channels.

As a Director, people leadership should be your passion.You will operate with a high degree of independence and actively contribute to and participate in the operations of the teams. You will play a part in progressing matters within your areas of responsibility and be working closely with Service Centres, while coordinating and supporting a suite of service delivery improvements these teams are looking to deliver. You may also be required to fulfil other roles as required, which might mean providing leadership to additional teams aligned with your skills.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Notes: This is a temporary position available immediately for nine months with the possibility of permanency.Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Applicants should note that aJoint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Closes: 19 November 2026