Senior Director, Customer Experience & Services

GitLab; Australia; A distancia; AUD 150.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Paid Time Off

Equity Compensation

Home office support

Parental leave

Descripción de la vacante

A leading orchestration platform in Australia is seeking a Sr. Director of Customer Experience Services to lead the strategy and execution of customer experience. The role involves driving customer success by collaborating with various teams, defining scalable service delivery, and influencing customer strategy. The ideal candidate has significant leadership experience in SaaS environments, a data-driven approach, and strong communication skills crucial for managing cross-functional partnerships.

Formación

• Significant experience leading customer success/services teams in SaaS or subscription enterprise software environments.
• Proven ability to build customer success strategies that improve adoption and retention.
• Strong understanding of software development lifecycle and DevOps.

Responsabilidades

• Set vision and strategic plan for CX Services organization.
• Architect scalable lifecycle programs and customer success practices.
• Lead design and iteration of new service offerings.
• Define key performance indicators for customer success.

Conocimientos

Leadership and people management

Customer success strategies

Data-driven decision making

Communication and presentation

Technical product implementation

Descripción del empleo

A leading orchestration platform in Australia is seeking a Sr. Director of Customer Experience Services to lead the strategy and execution of customer experience. The role involves driving customer success by collaborating with various teams, defining scalable service delivery, and influencing customer strategy. The ideal candidate has significant leadership experience in SaaS environments, a data-driven approach, and strong communication skills crucial for managing cross-functional partnerships.