Senior Director - Cloud & Cortex Tech Services (JAPAC)

Palo Alto Networks, Inc.; Melbourne; Hybrid; AUD 200,000 - 320,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Director, Technical Services JAPAC, to lead customer lifecycle delivery post-sale, guiding value realization, adoption, renewal, and expansion. You will coordinate with Support, Product, Engineering, and Sales to ensure a unified customer experience and scalable delivery.

You’ll work with regional leaders to shape strategy, drive automation, and align programs across JAPAC while navigating data residency and regional market dynamics.

Qualifications

• 15+ years in technical services or related roles in a high-growth SaaS/cloud environment.
• 10+ years leading regional or multi-regional teams with direct and matrixed reporting lines.
• Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT.
• Industry recognized security credentials, e.g. CISSP, CRISC.
• Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred.
• Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives.
• Experience engaging with and presenting to executive stakeholders across organizations.
• Bachelor’s degree required; Master’s/MBA preferred; equivalent military experience considered.
• Willingness to travel 20–30% within JAPAC and occasionally globally.
• Strong communicator who can influence across technical and non-technical teams.
• Skilled at building trust, developing talent, and guiding teams through ambiguity.
• Experience leading large scale teams exceeding 100+ FTEs and Contractor staff.

Responsibilities

• Lead Technical Services delivery across JAPAC with consistent, high-quality execution.
• Align with Global CS, Sales, Product, Engineering, and Partner teams to drive outcomes.
• Support Area Leaders in CIO/CISO-level engagements, value reviews, and escalations.
• Represent JAPAC in regional forums, advocating for customer insights and regional needs.
• Build, develop, and mentor a high-performing technical services organization.
• Create a culture of accountability, continuous learning, and operational excellence.
• Coach teams through complex customer situations and new delivery models.
• Foster a culture of people performance management and accountability.
• Maintain utilization, backlog health, and delivery predictability.
• Optimize resource mix across FTEs and contractors for agility and cost efficiency.
• Reduce Time to Value and Time to Deploy through improved deployment and adoption practices.
• Contribute to service sales growth with scalable, outcome-driven offerings.
• Maintain strong relationships with subcontractors and partners for scalable delivery.
• Meet global margin targets through efficient, high-quality execution.
• Advance automation and AI across Cloud & Cortex services to improve scale.
• Standardize delivery practices, identify risks, and drive data-driven decisions.

Job description

Palo Alto Networks is seeking a Senior Director, Technical Services JAPAC, to lead customer lifecycle delivery post-sale, guiding value realization, adoption, renewal, and expansion. You will coordinate with Support, Product, Engineering, and Sales to ensure a unified customer experience and scalable delivery.

You’ll work with regional leaders to shape strategy, drive automation, and align programs across JAPAC while navigating data residency and regional market dynamics.