Senior Digital Communications Consultant - Change & Government

The Comms Team; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

The Comms Team in Brisbane is seeking a Senior Consultant in Customer and Digital to lead marketing and digital engagement on a major government transport project. You will develop campaigns, create compelling content, and analyse performance across channels.

You will collaborate with a multidisciplinary team, manage stakeholders, and ensure timely delivery of digital solutions, with an emphasis on customer experience and sentiment tracking. Flexible, hybrid work is available in Brisbane CBD.

Qualifications

• Tertiary qualification in communication, public relations, digital media or related field.
• At least 5 years’ professional experience in digital marketing, communication and customer engagement roles, preferably in government or transport.
• Strong written communication skills and ability to create engaging content for diverse audiences.
• Ability to collaborate with a multidisciplinary team and manage multiple stakeholders.

Responsibilities

• Implement marketing plans to support launches of new customer products and tools.
• Develop, implement, track and optimise campaigns across channels.
• Create digital content and deliver reports on performance.
• Use analytics to identify trends and insights and evaluate campaigns.
• Support delivery of new digital products and sentiment tracking of customer experience.

Skills

Digital marketing

Public relations

Customer engagement

Stakeholder management

Tools

Microsoft Office

Job description

The Comms Team in Brisbane is seeking a Senior Consultant in Customer and Digital to lead marketing and digital engagement on a major government transport project. You will develop campaigns, create compelling content, and analyse performance across channels.

You will collaborate with a multidisciplinary team, manage stakeholders, and ensure timely delivery of digital solutions, with an emphasis on customer experience and sentiment tracking. Flexible, hybrid work is available in Brisbane CBD.