Senior Consultant (Customer and digital)

The Comms Team; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

The Comms Team in Brisbane is seeking a Senior Consultant in Customer and Digital to lead marketing and digital engagement on a major government transport project. You will develop campaigns, create compelling content, and analyse performance across channels.

You will collaborate with a multidisciplinary team, manage stakeholders, and ensure timely delivery of digital solutions, with an emphasis on customer experience and sentiment tracking. Flexible, hybrid work is available in Brisbane CBD.

Qualifications

• Tertiary qualification in communication, public relations, digital media or related field.
• At least 5 years’ professional experience in digital marketing, communication and customer engagement roles, preferably in government or transport.
• Strong written communication skills and ability to create engaging content for diverse audiences.
• Ability to collaborate with a multidisciplinary team and manage multiple stakeholders.

Responsibilities

• Implement marketing plans to support launches of new customer products and tools.
• Develop, implement, track and optimise campaigns across channels.
• Create digital content and deliver reports on performance.
• Use analytics to identify trends and insights and evaluate campaigns.
• Support delivery of new digital products and sentiment tracking of customer experience.

Skills

Digital marketing

Public relations

Customer engagement

Stakeholder management

Tools

Microsoft Office

Job description

Senior Consultant (Customer and digital)

The Comms Team is a contemporary communication and engagement consultancy with a passion for providing exceptional communication solutions that drive meaningful outcomes for our valued clients.

Our team is approachable, authentic and share a passion for delivering tailored client communication solutions with integrity and excellence. We provide our services across local and state government, large and small private sector companies and not-for-profit organisations.

About the role

We have an immediate opportunity for a motivated and skilled digital communication and customer change professional to join a multi-disciplinary project team helping to deliver and evaluate a high-profile behaviour change program in the transport sector. The successful candidate will work within a broader customer transition team in a fast-paced government project environment.

Duties of the position include but are not limited to:

Implement marketing plans to support the launch of new customer products and tools

Develop, implement, track and optimise our client's campaigns across all channels

Digital content development, delivery and reporting

Utilise strong analytical abilities to identify trends and insights and evaluate performance

Support the customer delivery of new digital products

Sentiment tracking and reporting on customer experience.

About You

We are looking for a new team member who:

Is tertiary qualified in communication, public relations, digital media or a related industry

Has at least 5 years’ professional experience in a digital marketing, communication and customer engagement role or similar, ideally within a transport or government setting

Has a strong grasp of best practice digital communication strategies and tools

Has excellent written skills, including experience developing highly engaging written and visual materials for a range of audiences

Can proactively communicate and interact with a diverse range of stakeholders

Works collaboratively within a multi-disciplinary team

Has strong attention to detail, excellent record keeping and advanced Microsoft Office skills.

This position will suit an agile digital professional who thrives on operating in a fast paced and regularly changing project environment. The position is up to full-time and will generally be located in a client project office in the Brisbane CBD, with some opportunity to work remotely. Part time arrangements may also be considered.

The Comms Team is proudly an equal opportunity employer and welcomes applications from suitability qualified and experienced candidates from diverse backgrounds.