Senior Desktop Support Engineer

Brennan; Adelaide; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards

Brennan Daredevils – trip for top perf

Social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan is seeking a dynamic Senior Desktop Support Engineer (L1) in Adelaide to provide on-site and remote 1st-level support for our Managed Services client. You will work across Windows, networking and ITIL processes, with travel across the Adelaide region and a requirement to have a valid license and car.

As part of the Managed Services team, you will perform technical duties and liaise with 3rd party vendors while aiming to ensure excellent service delivery and customer satisfaction.

Qualifications

• Minimum of 3 years IT experience.
• Strong knowledge of Networking fundamentals (TCP/IP, VLANs, routing, switching).
• Experience with Microsoft 365 and Azure environments, Virtualisation (VMware / Hyper-V) and firewalls.
• Strong troubleshooting and problem-solving skills.
• Good understanding of ITIL processes and service delivery.
• Ability to manage multiple priorities and meet SLA targets.
• Strong communication and customer service skills.

Responsibilities

• Provide L1 support for service delivery teams and resolve technical issues.
• Provide monthly rotational onsite support at client locations on behalf of service delivery teams and resolve technical issues.
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Ensure service quality through technical competence and attention to detail.
• Assist with network configuration and troubleshooting (switches, routers, VPNs).
• Maintain effective communications with your clients.

Skills

Networking

Windows Server

AD & DNS

MS 365+Azure

VMware/Hyper-V

ITIL

Troubleshooting

Customer service

Communication

Security basics

Job description

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System- a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It’s why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered.

And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Senior Desktop Support Engineer (Managed Services Consultant L1) in Adelaide.

As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Adelaide. This role requires the candidate to be on-site so they will have to be very flexible with travel across the Adelaide region. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Due to the nature of the role, you must be eligible and willing to obtain a NV1 Clearance.

Your day-to-day responsibilities:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide monthly rotational onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Ensure service quality through technical competence and attention to detail
• Assist with network configuration and troubleshooting (switches, routers, VPNs)
• Maintain effective communications with your clients

What skills and experience we are looking for:

• Minimum of 3 years IT experience
• Strong knowledge of Networking fundamentals (TCP/IP, VLANs, routing, switching), Windows Server, Active Directory, DNS, DHCP
• Experience with: Microsoft 365 and Azure environments, Virtualisation (VMware / Hyper-V) and Firewalls and network security concepts
• Strong troubleshooting and problem-solving skills
• Good understanding of ITIL processes and service delivery
• Ability to manage multiple priorities and meet SLA targets
• Strong communication and customer service skills
• Customer-focused with strong attention to detail
• Proactive and accountable for outcomes

Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Brennan is an equal opportunity employer.