Senior Desktop Support Engineer

at; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

Brennan is seeking a dynamic Senior Desktop Support Engineer (Managed Services Consultant L1) in Adelaide to provide onsite and remote 1st-level support for our Managed Services client. The role requires on-site presence and travel across the Adelaide region, with own license and car, and a willingness to engage customers face-to-face.

The ideal candidate has at least 3 years IT experience, strong networking, Windows Server, Active Directory, and Microsoft 365/Azure familiarity, plus

Qualifications

• Minimum of 3 years IT experience.
• Strong knowledge of TCP/IP, VLANs, routing, switching.
• Experience with Microsoft 365 and Azure.
• Experience with virtualization (VMware/Hyper-V) and firewalls.
• Strong understanding of ITIL processes and service delivery.
• Ability to manage multiple priorities and meet SLA targets.
• Strong communication and customer service skills.
• Willing to travel to and work on-site across the Adelaide region.

Responsibilities

• Provide L1 support for service delivery teams and resolve technical issues.
• Provide monthly rotational onsite support at client locations and resolve technical issues.
• Maintain and administer systems, including Desktops (Windows OS), Microsoft Office, basic printing and Windows server support, end user support, and liaising with 3rd party vendors.
• Ensure service quality through technical competence and attention to detail.
• Assist with network configuration and troubleshooting (switches, routers, VPNs).
• Maintain effective communications with your clients.

Skills

Networking fundamentals

Windows Server

Active Directory

DNS

DHCP

Microsoft 365

Azure

VMware

Hyper-V

Firewalls

ITIL processes

Communication skills

Tools

VMware

Hyper-V

Job description

Brennan. Where true performance thrives.

At Brennan we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Senior Desktop Support Engineer (Managed Services Consultant L1) in Adelaide. As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Adelaide. This role requires the candidate to be on-site so they will have to be very flexible with travel across the Adelaide region. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Due to the nature of the role, you must be eligible and willing to obtain a NV1 Clearance.

Your day-to-day responsibilities:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide monthly rotational onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Ensure service quality through technical competence and attention to detail
• Assist with network configuration and troubleshooting (switches, routers, VPNs)
• Maintain effective communications with your clients

What skills and experience we are looking for:

• Minimum of 3 years IT experience
• Strong knowledge of Networking fundamentals (TCP/IP, VLANs, routing, switching), Windows Server, Active Directory, DNS, DHCP
• Experience with: Microsoft 365 and Azure environments, Virtualisation (VMware / Hyper-V) and Firewalls and network security concepts
• Strong troubleshooting and problem-solving skills
• Good understanding of ITIL processes and service delivery
• Ability to manage multiple priorities and meet SLA targets
• Strong communication and customer service skills
• Customer-focused with strong attention to detail
• Proactive and accountable for outcomes

Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Brennan is an equal opportunity employer.