Desktop Support Engineer

Brennan; South Canberra; On-site; AUD 60,000 - 90,000; Full time

Job summary

Brennan is seeking a Desktop Support Engineer (Managed Services Consultant L1) to deliver on-site and remote first-level support for a Canberra-based client. You must be flexible with travel across the Canberra region and have your own car and a valid license.

Strong IT infrastructure knowledge and ITIL familiarity are essential; NV1 or higher clearance is required. You will handle day-to-day L1 issues, maintain desktops, Office 365, and Windows servers, and coordinate with vendors to ensure

Qualifications

• Minimum 2 years IT experience with desktop support and service delivery.
• Experience with Windows OS and Office 365 environments.
• Strong communication and problem-solving skills.

Responsibilities

• Provide L1 support for service delivery teams and resolve technical issues.
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues.
• Proactively manage the client IT environments to prevent incidents.
• Conduct problem management to identify root causes and prevent recurrence.
• Take ownership of assigned clients and deliver excellence in customer service.
• Maintain and administer desktops (Windows OS), Office, basic printing and Windows server support, and liaise with third-party vendors.
• Maintain effective communications with clients.

Skills

IT Support

Windows OS

Office 365

Customer communication

ITIL familiarity

NV1 clearance

Job description

Brennan. Where true performance thrives.
At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by ourTrue Performance System– a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It\'s why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Canberra.

As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Canberra.This role requires the candidate to be on-site at least 85% of the time so they will have to be very flexible with travel across the Canberra region. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Due to the nature of the role, successful candidates must hold, or have previously held, an NV1 or higher security clearance (e.g. NV2).

Your day-to-day responsibilities:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client\'s IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients

What skills and experience we are looking for:

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on Site Contracted Requirements

Note:As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Brennan is an equal opportunity employer.

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