Tech Support Specialist: Windows 11 & Microsoft 365

Peritus Managed Services; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Peritus Managed Services is seeking an experienced Technology Support Specialist to join our Client IT team in Sydney. This hands-on role provides day-to-day end-user support across Windows 11, Microsoft 365, hardware, meeting room tech, mobile devices, and remote connectivity.

You will support remote users across Australia and New Zealand, manage hardware lifecycles, assist with Teams Rooms and AV, and collaborate with global IT teams.

Qualifications

• Experience supporting Windows 11 and Microsoft 365.
• Ability to provide technical support to remote users.
• Strong troubleshooting and customer service skills.
• Ability to explain technical issues to non-technical users.
• Experience with Intune is highly desirable.
• Experience with Teams Rooms and AV technologies is advantageous.
• Basic Active Directory experience.
• Experience supporting Apple iOS devices.

Responsibilities

• Providing desktop and end-user support for Windows 11 devices.
• Provisioning, deploying and replacing laptops for new starters and hardware refresh programs.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Office applications and Microsoft Copilot.
• Providing technical support to remote users across Australia and New Zealand using remote support tools.
• Managing hardware lifecycles, device imaging, software installation and user migrations.
• Supporting and troubleshooting Apple iOS devices.
• Liaising with vendors regarding hardware, audiovisual and meeting room systems, warranty repairs and equipment procurement.
• Supporting meeting room technology, including Microsoft Teams Rooms and AV equipment.
• Working collaboratively with global IT teams to investigate networking, VPN, firewall and connectivity issues.
• Performing basic Active Directory administration and user support.
• Providing minimal server administration, with broader server infrastructure managed remotely by another IT team.
• Troubleshooting laptops protected by SecureDoc and other endpoint encryption technologies.
• Maintaining a high level of customer service and communicating effectively with both technical and non-technical users.

Skills

Windows 11

Microsoft 365

Remote support

Customer service

Communication

Tools

Microsoft Intune

Active Directory

SecureDoc

Teams Rooms

AV technologies

Job description

Peritus Managed Services is seeking an experienced Technology Support Specialist to join our Client IT team in Sydney. This hands-on role provides day-to-day end-user support across Windows 11, Microsoft 365, hardware, meeting room tech, mobile devices, and remote connectivity.

You will support remote users across Australia and New Zealand, manage hardware lifecycles, assist with Teams Rooms and AV, and collaborate with global IT teams.