Senior Desktop Support Analyst – IT & End-User Lead
Intetics Inc.
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Job summary
KBR Australia is seeking a Senior Desktop Support Analyst to deliver advanced end-user support and technical leadership across Australia. This role acts as a senior escalation point for desktop support, providing expert troubleshooting for Microsoft technologies and enterprise computing environments.
The successful candidate will mentor support personnel and collaborate with infrastructure, network and security teams to improve service delivery.
Qualifications
- 5+ years’ experience providing enterprise desktop support within a Microsoft environment.
- Experience leading, mentoring or coordinating technical support teams.
- Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint devices, hardware and peripheral technologies.
- Experience supporting Apple Mac devices and macOS environments.
- Experience supporting enterprise printing environments, including network printers and print management.
Responsibilities
- Act as the senior escalation point for complex desktop, endpoint and end-user support issues with timely resolution.
- Provide high-quality technical support to internal and external customers across end-user technologies.
- Deploy, configure and support laptops, desktops, mobile devices and enterprise workplace technologies.
- Troubleshoot and resolve hardware, software, OS, Microsoft 365, Teams and endpoint management issues.
- Support authentication and identity technologies including Microsoft Entra ID, MFA, smart cards and SSO.
- Provide support for VDI, remote access, printing services and enterprise collaboration tech.
- Lead workstation refresh programs, relocations and larger technology deployments.
- Mentor team members and drive continuous improvement across desktop support operations.
Skills
Education
Tools
Job description
KBR Australia is seeking a Senior Desktop Support Analyst to deliver advanced end-user support and technical leadership across Australia. This role acts as a senior escalation point for desktop support, providing expert troubleshooting for Microsoft technologies and enterprise computing environments.
The successful candidate will mentor support personnel and collaborate with infrastructure, network and security teams to improve service delivery.
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