Senior Designated Support Engineer - Remote Lustre Storage

DDN; Canberra; Presencial; AUD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel occasionally

On-call rotation

Descripción de la vacante

DDN Storage is seeking a Senior Designated Support Engineer to deliver a pristine experience on DDN’s technologies. You will apply deep Lustre and Linux knowledge to solve complex customer challenges and maintain strong relationships with key accounts.

This remote role may require travel and occasional on-site visits, plus a one-week on-call rotation for critical issues. You will collaborate with engineering and education teams to improve product quality and customer satisfaction.

Formación

• 7+ years of relevant technical experience in a similar role.
• Strong customer-facing and post-sales support capabilities.
• Deep understanding of Lustre filesystems and Linux systems.
• Solid troubleshooting and problem-analysis skills.
• Excellent written and spoken English; second language beneficial.

Responsabilidades

• Deliver expert post-sales technical support for Lustre and related storage environments.
• Engage with customers to resolve issues and maintain high satisfaction.
• Create test plans for upgrades and troubleshooting.
• Collaborate with engineering to feed back customer requirements and improve product quality.
• Provide training with the Education team and assist in internal tool development.

Conocimientos

Lustre expertise

Linux administration

Networking troubleshooting

Customer communication

Post-sales support

Problem analysis

Team collaboration

English communication

Herramientas

SpectrumScale

StorNext

Python scripting

Shell scripting

Descripción del empleo

DDN Storage is seeking a Senior Designated Support Engineer to deliver a pristine experience on DDN’s technologies. You will apply deep Lustre and Linux knowledge to solve complex customer challenges and maintain strong relationships with key accounts.

This remote role may require travel and occasional on-site visits, plus a one-week on-call rotation for critical issues. You will collaborate with engineering and education teams to improve product quality and customer satisfaction.