Data Centre Field Solution Engineer or Data Centre Field Engineer/Technician

World Wide Technology; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

World Wide Technology is seeking a Data Centre Field Engineer in Melbourne to physically install, test, and commission DGX/HGX/MGX systems and associated networking gear. You will work on-site, validating rack positions, cabling, and the out-of-band management network as part of NVIDIA AI factory deployments.

You will triage GPU and storage issues, perform firmware upgrades, and support SAT documentation. A strong Linux background, Ansible, and InfiniBand experience are required.

Qualifications

• Experience as Data Centre Technician or Field Engineer in SI/OEM/colocation.
• Experience triaging GPU faults (nvidia-smi, dmesg) and link faults.
• Knowledge of rack-and-stack procedures and structured cabling.
• SAT support and As-Built documentation capture.
• Gnu/Linux administration and Ansible playbooks.

Responsibilities

• Physically install and verify DGX/HGX/MGX nodes, switches, and PDUs.
• Validate floor-loading, bolting, and levelling before energisation.
• Execute P2P cabling and verify transceiver types.
• Inspect optical connectors and troubleshoot link faults.
• Bring up the management network ahead of compute fabric activation.
• Run BCM provisioning workflows to bring nodes into service.
• Configure host networking and mount storage clients.
• Upgrade firmware across compute, network, storage.
• Benchmark suites and report deviations.
• Triage hardware faults and escalate appropriately.

Skills

Hands-on troubleshooting

Rack and stack

Git workflow

Documentation

Tools

NVIDIA BCM

DGX/HGX/MGX hardware

InfiniBand

Ansible

RHEL/Ubuntu

Job description

Data Centre Field Solution Engineer or Data Centre Field Engineer/Technician

The Field Solutions Engineer is the onshore hands-on execution engine that closes the gap between the offshore engineering squad and the physical reality of an Australian and New Zealand data centre floor. While the Domain Architects (Compute, Network, Storage) design the "Gold Standard" from the regional hub and the offshore HPC Engineer squad executes remote configuration and automation from India, you are the hands that cannot be replaced by a remote session: pulling a faulty transceiver, walking a rack elevation against the LLD, re-seating a cable, or supervising a burn-in test in person. As a System Integrator, you do not simply manage a static cloud; you design and deliver bespoke, high-scale AI factories for the world's leading enterprises. In this role, you sit inside the AI Infrastructure team and work across NVIDIA SuperPOD, BasePOD, and Cisco AI Factory deployments as a generalist across the Compute-Network-Storage triad, rather than as a single-domain specialist, and you are the primary point of RMA/DOA diagnosis and remediation on the ground. You operate with a 100% focus on Delivery, executing across Low-Level Designs (LLDs) assigned by whichever Domain Architect owns the active engagement, and providing Layer 1 QA support and OOB (out-of-band) standup ahead of AI Factory commissioning.

Key responsibilities

Physically install and verify DGX/HGX/MGX nodes, switches, and PDUs against the current rack elevation and LLD

Confirm floor-loading, bolting, and levelling before energisation; escalates any structural discrepancy to the Domain Architect - AI Facilities

Execute the point-to-point (P2P) cabling schedule; confirm transceiver type and MPO cable size against the code on the box, not the colour, before patching

Clean and inspect optical connectors on every patch; validate seating and troubleshoot link-down, miswire, and link-flap faults by elimination

Bring up and validate the out-of-band (BMC/IPMI) management network ahead of in-band and compute-fabric activation, keeping it physically segregated per design

Execute NVIDIA Base Command Manager (BCM) provisioning workflows and Ansible playbooks supplied by the Domain Architects to bring compute nodes, switches, and storage clients into service

Configure host-side networking (IPoIB, Netplan) and mount high-performance storage clients (VAST, WEKA, Lustre) to the current LLD

Execute SBIOS, BMC, GPU VBIOS, and NVSwitch firmware upgrades per the NVIDIA firmware recipe across compute, network, and storage tiers

Execute and log HPL, NCCL-tests, ib_write_bw/ib_send_bw, and IOR/FIO benchmark suites; compare results against the Gold Standard and flag deviations to the relevant Domain Architect

Triage Dead-on-Arrival hardware, Xid errors, flapping links, and stale storage mounts, isolating whether the fault sits in compute, network, or storage before escalating

About you

Prior Data Centre Technician, Field Engineer, or rack-and-stack experience within a System Integrator, OEM, or colocation environment

Comfortable triaging GPU faults (nvidia-smi, dmesg), link faults (ibstat, ibdiagnet, ethtool), and storage mount issues (iostat, iotop) to isolate a fault domain before escalating

Knowledge of rack-and-stack procedures, structured cabling (OS2/OM4/DAC/AOC), MPO and OSFP transceiver handling, and cable pathway standards

Experience with Site Acceptance Test (SAT) support and As-Built documentation capture

Solid RHEL/Ubuntu administration; ability to execute and troubleshoot Ansible playbooks

Git workflow familiarity (pulling code, branching, committing configuration changes)

Working proficiency with NVIDIA Base Command Manager (BCM) for bare-metal provisioning

Familiarity with DGX/HGX/MGX hardware architecture and standard benchmark suites (HPL, NCCL-tests, IOR/FIO)

Hands-on exposure to InfiniBand/RoCEv2 cabling and switch-side transceiver handling

Parallel filesystem client mounting experience (VAST, WEKA, Lustre)

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