Resident Storage Engineer

Millennium Technology Services Co.; Australia; Remote; AUD 120,000 - 180,000; Full time

Job summary

Millennium Technology Services Co. is seeking a senior storage engineer to act as the primary technical contact for storage issues onsite across customer environments in Australia.

You will manage enterprise storage systems, perform health checks, firmware upgrades, patching, and optimization to ensure high availability and SLA compliance. Responsibilities include incident management, RCA, and collaboration with vendor TACs, along with capacity planning and performance tuning.

Qualifications

• Strong hands-on experience in enterprise storage administration.
• Experience supporting Pure Storage solutions is highly preferred.
• Familiar with RAID concepts, replication and snapshot technologies.
• Experience in SLA-driven support environments is a plus.

Responsibilities

• Act as the primary technical point of contact for storage-related issues onsite.
• Manage, monitor, and maintain enterprise storage systems; perform health checks and firmware upgrades.
• Troubleshoot incidents, performance bottlenecks, and system alerts to ensure availability and SLA compliance.
• Coordinate with vendor TAC for complex issues and provide RCA and preventive recommendations.
• Prepare monthly service reports and participate in review meetings.

Skills

Enterprise storage administration

Troubleshooting

Customer-facing

Documentation

Vendor coordination

Tools

Pure Storage

Monitoring tools

Job description

Act as the primary technical point of contact for storage-related issues onsite.

Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).

Perform health checks, firmware upgrades, patching, and system optimization.

Troubleshoot incidents, performance bottlenecks, and system alerts.

Ensure storage availability, performance, and reliability meet SLA requirements.

Incident & Problem Management

Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC when required.

Perform root cause analysis (RCA) and provide preventive recommendations.

Maintain incident reports and technical documentation.

Infrastructure & Integration

Support integration with:

• Backup & Disaster Recovery solutions
• Servers and network infrastructure

Participate in change management activities.

Assist in capacity planning and performance tuning.

Stakeholder & Service Management

Work closely with customer IT team and internal service delivery team.

Provide technical advisory and best practice recommendations.Job Description

Prepare monthly service reports and attend review meetings.

Ensure compliance with security and operational policies.

Requirements

Technical Skills

Strong hands-on experience in enterprise storage administration.

Experience supporting Pure Storage solutions is highly preferred.

Good understanding of:

• RAID concepts
• Storage replication & snapshot technologies
• Backup solutions

Familiar with monitoring tools and ITSM systems.

Experience

7-10 years of experience in storage/system engineering.

Experience in SI / Managed Services / Enterprise data center environment.

Experience working in SLA-driven support environment.

Vendor certifications are an added advantage.

Strong troubleshooting and analytical skills.

Good communication and documentation skills.

Responsible, independent, and customer-facing personality.

Ability to work onsite full-time at customer location.

Willing to support after-hours or standby when required.

Preferred Profile

Experience handling banking, telco, or large enterprise environments.

Exposure to high-availability and mission-critical infrastructure.

ITIL knowledge or certification is a plus.