Senior Delivery Lead: SaaS Strategy & Sprint Execution

Department Of Employment And Workplace Relations (Dewr); Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Department Of Employment And Workplace Relations (Dewr) is seeking a Senior Delivery Lead to join the Superservice product line. You will support the Engineering Manager and Team Leads to ensure effective service delivery and sprint operations.

The Senior Delivery Lead will manage BAU service delivery, coordinate program work, and oversee release management as the primary contact for sprint planning and communication.

Qualifications

• 5+ years experience in ICT project management delivering on time, cost, quality and scope.
• Proven ability to lead small teams with clear direction and coaching.
• Excellent written and verbal communication to influence across diverse stakeholders.
• Strong stakeholder management across regional teams and environments.
• Experience in incident/problem management, RCA, and SLA delivery.

Responsibilities

• Monitor and schedule service tickets to meet SLA targets and perform initial triage to manage escalations.
• Review and distribute incoming tickets to team members, ensuring quality metrics are met.
• Coordinate resolution of deployment issues by directing resources effectively.
• Oversee build and deployment of application changes, coordinating with relevant teams.
• Conduct sprint planning and reviews, maintaining prioritised backlogs for BAU and PoW squads.
• Produce and distribute release notes, and manage the delivery of PoW items.
• Support Team Leads in defining priorities and managing team capacity.
• Coordinate with Engineering Team Leads and liaise with Program Managers.
• Meet with regional stakeholders to align priorities and report progress.
• Identify delivery process improvements and manage delivery risks with contingency plans.

Skills

Delivery Manager

Scrum Master

Agile delivery

Sprint planning

Stakeholder management

Education

Tertiary qualification in a relevant field

Tools

Jira

Job description

Department Of Employment And Workplace Relations (Dewr) is seeking a Senior Delivery Lead to join the Superservice product line. You will support the Engineering Manager and Team Leads to ensure effective service delivery and sprint operations.

The Senior Delivery Lead will manage BAU service delivery, coordinate program work, and oversee release management as the primary contact for sprint planning and communication.