Senior Executive Leader, Policy, Delivery & Strategy

Department Of Employment And Workplace Relations (Dewr); Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Department Of Employment And Workplace Relations (Dewr) is seeking a Senior Delivery Lead to join the Superservice product line. You will support the Engineering Manager and Team Leads to ensure effective service delivery and sprint operations.

The Senior Delivery Lead will manage BAU service delivery, coordinate program work, and oversee release management as the primary contact for sprint planning and communication.

Qualifications

• 5+ years experience in ICT project management delivering on time, cost, quality and scope.
• Proven ability to lead small teams with clear direction and coaching.
• Excellent written and verbal communication to influence across diverse stakeholders.
• Strong stakeholder management across regional teams and environments.
• Experience in incident/problem management, RCA, and SLA delivery.

Responsibilities

• Monitor and schedule service tickets to meet SLA targets and perform initial triage to manage escalations.
• Review and distribute incoming tickets to team members, ensuring quality metrics are met.
• Coordinate resolution of deployment issues by directing resources effectively.
• Oversee build and deployment of application changes, coordinating with relevant teams.
• Conduct sprint planning and reviews, maintaining prioritised backlogs for BAU and PoW squads.
• Produce and distribute release notes, and manage the delivery of PoW items.
• Support Team Leads in defining priorities and managing team capacity.
• Coordinate with Engineering Team Leads and liaise with Program Managers.
• Meet with regional stakeholders to align priorities and report progress.
• Identify delivery process improvements and manage delivery risks with contingency plans.

Skills

Delivery Manager

Scrum Master

Agile delivery

Sprint planning

Stakeholder management

Education

Tertiary qualification in a relevant field

Tools

Jira

Job description

We are seeking a Senior Delivery Lead to join our Superservice product line. This role involves supporting the Engineering Manager and Team Leads in ensuring effective service delivery and sprint operations. The Senior Delivery Lead will be accountable for managing BAU service delivery, coordinating program work, and overseeing release management, while serving as the primary point of contact for sprint planning and communication.

Responsibilities:

• Monitor and schedule service tickets to meet SLA targets and perform initial-level triage to manage escalations.
• Review and distribute incoming tickets to team members, ensuring quality metrics are met.
• Coordinate resolution of deployment issues by directing resources effectively.
• Oversee build and deployment of application changes, coordinating with relevant teams.
• Conduct sprint planning and reviews, maintaining prioritised backlogs for BAU and PoW squads.
• Produce and distribute release notes, and manage the delivery of PoW items.
• Support Team Leads in defining priorities and managing team capacity.
• Coordinate with Engineering Team Leads and liaise with Program Managers.
• Meet with regional stakeholders to align priorities and report progress.
• Identify delivery process improvements and manage delivery risks with contingency plans.

Required skills:

• Proven experience as a Delivery Manager, Scrum Master, or senior Agile delivery lead in a SaaS or software product environment.
• Proficiency in managing sprint-based delivery, including sprint planning and backlog management.
• Experience in incident and problem management, including RCA authorship and SLA delivery.
• Strong stakeholder management skills across various teams and regions.
• Familiarity with planning and tracking tools such as Jira.
• Experience in an Agile environment utilizing AI-Agentic work practices.
• Tertiary qualification in a relevant field (preferred) or equivalent experience.

Australian Citizens residing in Australia only respond. must have baseline.

• 1. 5 years experience in managing ICT projects to deliver to time, cost, quality, and scope
• 2. Ability to foster team culture and lead small teams, including providing clear direction, effectively oversighting tasks and coaching to build high performance
• 3. Excellent written and verbal communication skills, with the ability to communicate with influence, effectively interpret and synthesise technical information, and interact with people with diverse backgrounds and levels of seniority
• 4. Exceptional stakeholder management skills, with the ability to build strategic relationships and manage expectations across varied stakeholder groups
• 5. Ability to conduct critical analysis and use available information and professional judgement to solve complex problems and implement pragmatic solutions
• 6. Ability to effectively manage high volumes of work and competing priorities, including the ability to adapt and respond to change and manage changing team and stakeholder needs Ability to work with limited direction and a strong commitment to working harmoniously within a team to achieve positive results and support the AECs strategic direction.