Senior Delivery Lead

NSW Department of Customer Service; Parramatta; Hybrid; AUD 120,000 - 147,000; Full time

Benefits offered by this job

Flexible office locations

Hybrid working

Accrued Days Off

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking an experienced IT Delivery Lead to manage software development and releases for a digital transformation program. You will lead delivery across SDLC using Agile practices and CI/CD in a modern tech stack including AWS, Java, ReactJS.

The role requires 8+ years of IT delivery experience, strong stakeholder management, and the ability to coach teams in Scrum/Lean, while ensuring quality and governance.

Qualifications

• 8+ years of IT delivery using agile frameworks (Scrum/Kanban/XP)
• Diploma or degree in IT, computer science, or engineering
• Certifications in IT project management/agile delivery are desirable
• Experience in banking/payments solutions is highly regarded
• Strong communication and stakeholder management abilities

Responsibilities

• Source, analyse and establish business requirements to meet release timelines
• Plan and manage delivery using Agile/Lean practices to ensure high-quality products
• Coach teams to embed Agile/Lean practices and CI/CD
• Collaborate with squads to coordinate deployment environments and testing schedules
• Develop stakeholder relationships and manage expectations for outcomes

Skills

IT Delivery Experience

Agile Leadership

Jira/Confluence

Scrum Master

Communication

Education

Diploma/Graduate IT degree

Tools

Jira

Confluence

AWS

ReactJS

Java

Job description

NSW Department of Customer Service – Parramatta NSW

Role: Senior Delivery Lead
Grade: Grade 9/10
Temporary up to 30 June 2028, potential conversion to go Permanent/Ongoing
Location: Parramatta (with option to work remotely in hybrid mode)
Reporting to: Principal Product Owner

About the role:

We have an opportunity for an experienced IT Delivery Lead to manage the software development and releases for a technology transformation program (Digital Transformation), utilising the latest technology stack such as AWS Cloud, microservices, Java, ReactJS, etc. The current project is working on the payments and financial management modernisation of an enterprise system that is responsible for processing, recording and reporting of over $50 bn tax revenues we collect annually.

Responsibilities include managing all aspects of the Software Development Lifecycle (SDLC) by deploying suitable agile frameworks such as Scrum, TDD, BDD, etc that are suited to run on our CI/CD pipelines. The focus is on releasing our software products to our customers on time, while maintaining compliance with quality and laid out governance frameworks.

Key accountabilities:

• Source, analyse and establish business requirements and scope IT effort to meet release timelines
• Always establish and maintain squad capacity and constantly review talent profile for estimated future tasks
• Plan and manage the delivery of approved products using Agile and Lean practices and frameworks to ensure delivery of high-quality products, services and user experience
• Understand and effectively communicate to the team's release health (size of backlog, backlog priorities, and velocity of the team, plan to consume points, dependencies, and visibility to team and governance forums)
• Actively improve flow of work by identifying, escalating, and helping to remove impediments/ blockers/waste for the team when required
• Work collaboratively with other squads to share people resources, coordinate deployment environments, testing schedules and release management
• Act as scrum master in allocated product delivery teams, providing coaching to team to develop Agile and Lean behaviours, encourage productivity and facilitate an environment that enables effective delivery and enhanced ways of working that embeds Agile practices into delivery of products and services
• Encourage and help the team to transition to and implement newer ideas/ processes such as CI/CD, DevSecOps or others identified via various forums such as ideation sessions, conversations or sprint retrospectives
• Build relationships and collaboration with team members and help foster trust and honesty within the team
• Develop and manage stakeholder relationships through strong and effective communications, managing expectations, mediation, issues management and negotiation to ensure delivery of products and the achievement of outcomes and benefits, engaging with stakeholders at all levels

To be successful in this position you will:

• Have a diploma or a graduate degree in either IT, computer science, information systems, project management, IT business analysis or engineering
• Have 8+ years of experience in IT delivery using agile frameworks such as Scrum, Kanban, XP, TDD etc
• Functional knowledge of SDLC/ ITIL. Any certifications in IT project management/ agile delivery, such as CSM or PSM etc. desirable
• Experience in banking and payment solutions is highly regarded
• Good understanding and experience with release and deployment management
• Experience in Business Analysis or Quality Assurance will be advantageous
• Experience leading/ managing cross functional software teams
• Good communication and leadership skills
• Sound knowledge of common IT PM tools such as Jira, Confluence or similar
• Experience in using Kiro/ Claude is a plus

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: 28th October 2026, Wednesday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process