Business Analyst

NSW Government; Australia; Hybrid; AUD 117.000 - 129.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Generous leave conditions

Accrued Days Off

Fitness passport

Career agility

Zusammenfassung

Revenue NSW is seeking a Business Analyst to support digital modernisation programs and enhance critical taxes services. The role partners with business stakeholders, SMEs, technical teams and product owners to lead analysis, gather requirements and document solutions.

You will facilitate workshops, document processes and collaborate with developers and testers in a modern digital delivery environment. The successful candidate will elicit and validate requirements, support agile delivery, and

Qualifikationen

• Experience delivering business and technology initiatives in complex environments.
• Strong analysis and documentation skills.
• Ability to translate concepts for business and technical audiences.
• Experience in Agile or hybrid project delivery environments.

Aufgaben

• Elicit, analyse, document and validate requirements.
• Facilitate workshops and interviews with stakeholders.
• Analyse current and future business processes and identify improvements.
• Support solution design and delivery with cross-functional teams.
• Translate business needs into actionable technical requirements.
• Support backlog refinement, prioritisation and planning in Agile delivery.
• Contribute to testing, traceability and business acceptance testing.
• Build relationships across Revenue NSW and technology teams.
• Support BAU enhancements and continuous improvement initiatives.
• Provide clear communication and updates to stakeholders.

Kenntnisse

Business analysis

Requirements gathering

Documentation

Communication

Agile / Hybrid delivery

Stakeholder collaboration

Jobbeschreibung

BusinessAnalyst

Full-time (35hpw) temporary up to December 2027 with possibility of ongoing

Salary Range - $116,981 -$129,492 +super

Location flexible across Revenue NSW offices with hybrid working

Revenue Digital is seeking an enthusiastic BusinessAnalyst to play a key role in supporting the delivery of digital modernisationprograms whilst also contributing to the ongoing operation and enhancement ofcritical taxes services.

Working within a multidisciplinary delivery team, therole will partner with business stakeholders, subject matter experts, technicalteams and product owners to lead the analysis of businessneeds, gather and document requirements, support solution delivery, andcontribute to continuous improvement initiatives.

Thesuccessful candidate will be equally comfortable facilitating workshops,documenting business processes and requirements, collaborating with internaland external stakeholders, developers and testers in a modern digital deliveryenvironment.

Key Responsibilities:

• Elicit, analyse, document and validate business, functional and non-functional requirements
• Facilitate workshops, interviews and collaborative sessions with stakeholders
• Analyse current and future state business processes and identify opportunities for improvement
• Work with Product Owners, developers, testers, business representatives and other analysts to support solution design and delivery
• Translate complex business needs into clear, actionable requirements for technical delivery teams
• Support backlog refinement, prioritisation and planning activities within an Agile delivery environment
• Contribute to testing activities including requirements traceability, test scenario development, defect triage and business acceptance testing
• Build and maintain effective relationships across Revenue NSW, business representatives and technology teams
• Support BAU enhancements, incident investigations and continuous improvement initiatives
• Provide clear and concise communication, reporting and updates to project and business stakeholders

To besuccessful in this role you will demonstrate:

• Experience as a Business Analyst delivering business and technology initiatives in complex environments
• Strong analysis, requirements gathering and documentation skills
• Strong communication skills with the ability to translate technical concepts for business audiences and business needs for technical teams
• Ability to manage competing priorities and deliver quality outcomes within agreed timeframes
• Experience working within Agile, iterative or hybrid project delivery environments
• Exposure to modern digital platforms, API's cloud-based solutions or contemporary software delivery practices is highly regarded
• Knowledge of Revenue NSW Business Taxes revenue types and related processes is desirable but not essential

For enquiries regarding this position, please contact Christopher Reay via [e-mail]

AboutRevenue NSW

Revenue NSW is the state's principalrevenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite ofcontemporary digital services for NSW Government customers and staff thatadminister grants, resolve fines and collect revenue for the State in a fair,efficient and timely manner. We do thisin line with legislation, customer expectations and industry best practices, tomake it easier for over 100,000 businesses and more than three millionindividuals to interact with the NSW Government. We focus on simplifyingprocesses and improving access to services through modern, user-centred digitalsolutions.

We are proud of our diverse andregional team and welcome flexible working. We are open to this role beingbased at any one of our offices - Parramatta, Lithgow, Maitland, Gosford,Wollongong. Regular travel may be required to engage with the team and ourpartners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a rolewith us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you canmake time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: 23rd October, Friday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process