Senior Data Centre Technician & SME Lead

Nextdc Ltd.; Sunshine Coast Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Career development opportunities

AI and digital infrastructure support

Collaborative culture

Inclusive culture

Job summary

NEXTDC is seeking a passionate Senior Data Centre Technician to join our Sunshine Coast facilities team, supporting the Facility Manager in day-to-day operations with high-quality maintenance and customer service.

This role leads SME for the Data Centre Technicians, participates in an on-call roster, and drives continual improvement of operational processes, ensuring safety and service availability.

Qualifications

• 3-5 years' experience in a similar role within a critical facility or data centre.
• Electrical or telecommunications qualifications and hands-on experience.
• Experience leading a team or working in a team lead capacity.
• Certificate III in Telecommunications (preferred)systems
• HV switching certification (preferred)

Responsibilities

• Ensure safe, secure, and reliable operation of the data centre while managing WHS, security, and critical facility systems.
• Perform HV switching as directed.
• Coordinate customer provisioning requests to ensure work is completed accurately, on time, and to a high standard.
• Manage contractors, workloads, and staffing to meet operational demands and SLAs.
• Plan and maintain cabling infrastructure capacity to support growth and ensure service availability.
• Act as the facility SME for communications infrastructure, including cabling, power monitoring, and environmental monitoring.
• Assist with customer equipment installation and day-to-day operational activities.
• Maintain high standards of facility cleanliness, presentation, and readiness.
• Escalate incidents per procedures and support timely resolution.
• Drive continuous improvement by refining processes, policies, and workflows.
• Lead facility training initiatives and provide technical guidance to the team.

Skills

Customer service

Planning & organisation

Problem solving

Communication skills

Team leadership

Willingness to learn

Education

Certificate III in Telecommunications

Electrical qualifications

HV switching certification

Tools

Structured cabling

Rack management

IT equipment installation

Power and cooling systems knowledge

Job description

NEXTDC is seeking a passionate Senior Data Centre Technician to join our Sunshine Coast facilities team, supporting the Facility Manager in day-to-day operations with high-quality maintenance and customer service.

This role leads SME for the Data Centre Technicians, participates in an on-call roster, and drives continual improvement of operational processes, ensuring safety and service availability.