Senior Data Centre Technician

NEXTDC; Maroochydore; On-site; AUD 80,000 - 100,000; Full time

Job summary

NEXTDC is seeking a Senior Data Centre Technician to join our Sunshine Coast facilities team. You will support the Facility Manager in daily data centre operations, provide high-quality maintenance and customer service, and act as SME for the data centre team.

You’ll lead a team of Data Centre Technicians, participate in an on-call roster, and drive improvements to ensure service availability and efficiency at NEXTDC's Sunshine Coast site.

Qualifications

• Experience in data centre operations and critical facilities.
• Knowledge of rack management, IT equipment installation, power and cooling.
• Experience with structured cabling and quality assurance.

Responsibilities

• Ensure safe, secure, and reliable data centre operation, managing WHS, security, and critical systems.
• Lead and support a team of technicians; participate in on-call roster.
• Coordinate provisioning requests; ensure work is completed on time and to standard.
• Manage contractors and resources to meet SLAs and operational demands.
• Plan cabling infrastructure to support growth and service availability.
• Act as SME for communications infrastructure and environmental monitoring.
• Assist with equipment installation, maintenance, and day-to-day activities.
• Prepare reports and drive continuous improvement in processes and workflows.
• Provide technical guidance to the wider team and lead training initiatives.

Skills

Customer service

Planning & organisation

Data centre operations

Cabling & IT installation

Power & cooling knowledge

Communication skills

Team leadership

WHS & safety

Education

Electrical or telecommunications qualifications

Certificate III in Telecommunications

Job description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design,buildandoperateworld class, next generation data centres, usingcutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

NEXTDC is an exciting ASX 100-listed technology company, only 16years young andoperating17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customer’s digital infrastructure.

At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AIthrives

Job Description

We are currently looking for a passionate Senior Data Centre Technician to joinourSunshine Coastfacilities team.

The purpose of this role is to supporttheFacilityManagerwith the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also bethe lead in SME for the team of Data Centre Technicians andbe requiredtoparticipatein an on-call roster.
Whatyou'lldo:

• Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems.


• Perform HV switchingasdirected


• Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard.


• Manage contractors, workloads, and staffing resources to meet operational demands and SLAs.


• Plan andmaintaincabling infrastructure capacity to support customer growth and ensure service availability.


• Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring.


• Assist with customer equipment installation, facility maintenance, and day-to-day operational activities.


• Maintain high standards of facility cleanliness, presentation, and operational readiness.


• Escalate incidents in line with established procedures and supporttimelyresolution


• Drive continuous improvement by developing and enhancing operational processes, policies, and workflows.


• Lead facility training initiatives andprovidetechnical guidance to the wider team.


• Prepare operational reports and recommend improvements to enhance efficiency and performance.


• Collaborate across teams to deliver excellent customer service and support businessobjectives.


• Participate in ongoing learning and professional development to build technical and operationalexpertise.


• Completeadditionalduties as required by the Facilities Manager.

What you need:

• Strong customer service skills, with experience managing customer queries and escalations.


• Excellent planning, organisation, and problem-solving abilities.


• Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems.


• Experience with structured cabling, cable management, and quality assurance.


• Strong written and verbal communication skills.


• Eagerness to learn about high-density power systems and advanced cooling technologies.


• Familiarity with building management and monitoring systems (desirable).


• Relevant electrical or telecommunications installation/testing qualifications (desirable).


• Basic understanding of the ITIL framework (desirable).

Qualifications

• 3-5 years' experience in a similar role within a critical facility or data centre.


• Electrical or telecommunications qualifications and hands-on experience.


• Experience leading a team or working in a team lead capacity.


• Certificate III in Telecommunications (preferred)systems


• HV switching certification(preferred)

Additional Information

• Be part of a fast-growing, future-focused technology company


• Play a key role in supporting AI and digital infrastructure in Australia


• Thrive in a collaborative, inclusive, and values-driven culture


• Access career development and progression opportunities as we expand

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.