Senior Data Centre Technician - On-Call SME & Growth Driver

Nextdc; Sunshine Coast Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

NEXTDC on the Sunshine Coast is seeking a Senior Data Centre Technician to join our facilities team. You will support the Facility Manager with day-to-day operations, lead the Data Centre Technicians as SME, and participate in an on-call roster.

Responsibilities include maintaining safe, secure data centre operations, coordinating provisioning requests, managing contractors, and planning cabling capacity to support growth and SLAs.

Qualifications

• 3-5 years' experience in a similar role within a critical facility or data centre.
• Electrical or telecommunications qualifications and hands-on experience.
• Experience leading a team or working in a team lead capacity.
• Certificate III in Telecommunications (preferred) systems
• HV switching certification (preferred)

Responsibilities

• Ensure safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems.
• Perform HV switching as directed.
• Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard.
• Manage contractors, workloads, and staffing resources to meet operational demands and SLAs.
• Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability.
• Act as the facility SME for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring.
• Assist with customer equipment installation, facility maintenance, and day-to-day operational activities.
• Maintain high standards of facility cleanliness, presentation, and operational readiness.
• Escalate incidents and support timely resolution.
• Drive continuous improvement by developing and enhancing operational processes, policies, and workflows.
• Lead facility training initiatives and provide technical guidance to the wider team.
• Prepare operational reports and recommend improvements to enhance efficiency and performance.
• Collaborate across teams to deliver excellent customer service and support business objectives.
• Participate in ongoing learning and professional development to build technical and operational expertise.

Skills

Customer service

Planning & organisation

Data centre operations

Cable management

Communication

Staffing coordination

Problem solving

On-call readiness

Education

Certificate III in Telecommunications (preferred)

Electrical or telecommunications qualifications

Tools

HV switching

Structured cabling knowledge

Building management systems (BMS) familiarity

Microsoft Office

Job description

NEXTDC on the Sunshine Coast is seeking a Senior Data Centre Technician to join our facilities team. You will support the Facility Manager with day-to-day operations, lead the Data Centre Technicians as SME, and participate in an on-call roster.

Responsibilities include maintaining safe, secure data centre operations, coordinating provisioning requests, managing contractors, and planning cabling capacity to support growth and SLAs.