Senior Data Center Reliability & Incident Engineer

Pinkerton; Sydney; Remote; AUD 180,000 - 250,000; Full time

Job summary

Oracle seeks an engineering Subject Matter Expert (SME) to lead maintenance, repair, and reliability improvements across data center facilities. You will drive change management, governance, and best practices for electrical, mechanical, and life-safety systems in mission-critical environments.

You will act as the escalation point for complex issues, oversee incident response, and mentor teams while coordinating across regions to optimize uptime, costs, and safety.

Responsibilities

• Define and govern enterprise standards for preventive and predictive maintenance across electrical, mechanical, liquid to chip, and life-safety systems; ensure consistent execution and documentation across all sites.
• Lead advanced diagnostics for systemic reliability issues; drive remediation programs that eliminate recurring failure modes and materially improve site availability and energy efficiency.
• Set performance targets and reliability KPIs; establish dashboards and audits to validate adherence to SLAs and regulatory requirements.
• Lead high-severity incident response across regions; coordinate rapid stabilization, stakeholder communications, and executive updates; ensure durable corrective and preventive actions are implemented at scale.
• Institutionalize standardized root cause analysis (RCA) methodologies and CAPA governance; track cross-site action closure and effectiveness.
• Develop and maintain enterprise emergency operations plans; run simulation exercises and implement continuous improvements based on lessons learned.
• Lead technical oversight for site assessments, design reviews, uptime requirements, commissioning strategy, and integrated systems testing on high-priority builds and retrofits.
• Approve commissioning documentation and acceptance criteria; validate performance against design intent, reliability targets, and maintainability standards before handover.
• Drive cross-functional alignment to integrate new systems with existing infrastructure and tooling.
• Serve as principal SME for complex and novel scenarios in operations of mission-critical systems; leads CAB process for change management and operational readiness for upgrades and expansion.
• Govern operational procedures, MOP/SOP/EOP standards, and access controls; ensure safe work practices and audit readiness across all facilities.
• Align operations with capacity, performance, and sustainability objectives; oversee optimization initiatives that reduce PUE, improve utilization, and control operating costs.
• Provide SME technical support for contract negotiations including generation and review of contracts, change orders and due diligence validation.
• Define and maintain best-in-class policies, technical standards, and playbooks; chair engineering review boards and the process for high-risk changes.
• Publish lessons learned and best practices from RCAs, commissioning, and optimization programs to uplift global operational maturity.

Job description

Oracle seeks an engineering Subject Matter Expert (SME) to lead maintenance, repair, and reliability improvements across data center facilities. You will drive change management, governance, and best practices for electrical, mechanical, and life-safety systems in mission-critical environments.

You will act as the escalation point for complex issues, oversee incident response, and mentor teams while coordinating across regions to optimize uptime, costs, and safety.