Data Center Support Services Technician

Oracle; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Oracle in Sydney seeks an experienced Data Centre Technician to support, maintain, and improve our data centre infrastructure. You will install, configure, test, troubleshoot, maintain, upgrade, and decommission data centre hardware and supporting infrastructure, while coordinating with engineering teams, vendors and stakeholders.

The role requires hands-on technical ability, strong communication, and the ability to manage priorities within a fast-paced, safety‑driven environment.

Qualifications

• Experience in data centre operations including installation, configuration, testing, troubleshooting, maintenance, upgrades, and decommissioning of data centre hardware.
• Strong communication and collaboration skills; ability to work with diverse stakeholders.
• Ability to respond to incidents and maintain asset inventory.

Responsibilities

• Install, configure, test, troubleshoot, maintain, upgrade, and decommission data centre hardware.
• Respond to incidents and perform preventative maintenance.
• Maintain accurate asset and spare-parts inventory.
• Follow established operational procedures and safety standards.
• Collaborate with engineering teams, vendors, and stakeholders.
• Escalate issues and coordinate with global teams as needed.
• Ensure reliability, availability, and performance of infrastructure and cloud services.

Skills

Rack and stack

Troubleshooting

Incident management

Stakeholder collaboration

Tools

Asset management tools

Networking cabling

Job description

Job Description

Are you an experienced Data Centre Technician with expertise across rack and stack, deployment, maintenance, troubleshooting, and decommissioning? Do you thrive in fast-paced, mission-critical environments, enjoy solving complex technical challenges, and work effectively with diverse stakeholders? If so, we'd love to hear from you.

As an Oracle Data Centre Technician, you'll play a key role in supporting, maintaining, and continuously improving our world‑class data centre infrastructure. Acting as a technical liaison between engineering teams, vendors, stakeholders, and the data centre environment, you'll help ensure the reliability, availability, safety, and performance of critical infrastructure and cloud services.

You’ll be responsible for installing, configuring, testing, troubleshooting, maintaining, upgrading, and decommissioning data centre hardware and supporting infrastructure. You’ll respond to incidents, perform preventative maintenance, maintain accurate asset and spare‑parts inventory, and follow established operational procedures and safety standards.

Success in this role requires strong hands‑on technical capability combined with communication, stakeholder management, planning, accountability, resilience, adaptability, customer focus, and collaboration. You’ll be expected to take initiative, manage competing priorities, communicate risks early, and contribute positively to a respectful, inclusive, and high‑performing team culture.

Responsibilities

• Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction.
• Collaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.
• Follows procedures to identify and resolve moderately complex or non-routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.
• Actively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains. Listens to, addresses, and seeks feedback, and role models proactively pursuing training to improve performance.
• Recommends ideas to increase efficiency and effectiveness of non-standard processes, protocols, and workflows.
• Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines.
• Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Implements designed and defined network communications and solutions, including cabling and networking equipment environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision.
• Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments.
• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, signs‑off within a data center and/or customer site environments.
• Upholds required established security procedures, considering applicable local regulations -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on‑site work at customer locations and at office, under some supervision.
• Helps facilitate training that aligns with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Begins to identify repeating problems or trends, escalating issues to senior peers and operations team, and engaging global team about local issues.
• Begins to analyze issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
• Works with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Begins to act as a technical liaison for technical teams and provides subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures that contractors and vendors are delivering