Data Centre Site Lead

Oracle; Ryde; On-site; AUD 150,000 - 210,000; Full time

Job summary

Oracle is seeking a Site Lead for its Data Center operations in Ryde, NSW. You will act as the technical liaison between technology teams and the Data Center Environment, maintaining operational run aspects and troubleshooting infrastructure issues.

You will monitor logs and ticket queues, drive small projects, document technologies, and seek automation to simplify processes while collaborating with colocation partners and internal teams.

Responsibilities

• Act as the technical liaison between technology teams and the Data Center Environment.
• Troubleshoot and resolve infrastructure issues and monitor system logs and ticket queues.
• Plan and execute small projects with manager oversight and plan larger local projects.
• Create and maintain documentation on supported technologies and SOPs.
• Collaborate with internal teams and colocation partners to validate electrical/mechanical systems.

Tools

JIRA

Confluence

Job description

As a Site Lead for Oracle Data Centers, you will be the technical liaison between the
technology teams and the Data Center Environment and will be key in maintaining the
Operational run aspects. You will be supporting our growth path and will be recognized as a
‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and
solve all but the most complex infrastructure issues. As a pragmatic problem solver on a
wide range of Data Center environment and systems you understand which issues to
escalate to the appropriate resolver groups. You will proactively monitor the customer
environment by checking system error logs, monitoring ticket queues and consulting with
other groups involved in maintaining the environments. You will make recommendations to
resolve system errors and performance issues and take corrective actions. You create and
maintain documentation on technologies you support. You understand all aspects of the
equipment you support. You know how to innovate and make decisions on his/her own,
but also know how to take direction when it is given, paying attention to all details involved.
Expected to improve current processes and introduce automation with aim towards
simplification.

You can execute small projects on your own and work with your manager in planning and
executing larger local projects. You understand all aspects of the equipment you support.
Ideally, we are seeking someone from a reputable Cloud provider and are also open to
receiving applications from Tier 1 Data Center colocation providers. This would suit an
individual who is able to add significant value based on existing experience whilst evolving
their career upstream into Cloud Services.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing ***************@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Understand the intricacies of Data Centers within your designated region.
• Conduct audits for power and mechanical capacity and oversee upgrades.
• Collaborate with internal teams to troubleshoot and perform Root Cause
  Analysis (RCA) and Corrective Action (CA) fordesign-related issues.
  Liaise with local colocation partners to comprehend and synchronize site utility
  requisites.
• Offer after-hours support as necessitated.
• Undertake tasks such as rack setup, cabling, server powering, and handoff to internal provisioning units.
• Manage tasks via internal tools like JIRA and Confluence.
• Uphold meticulous documentation and adherence to SOPs.
• Assess and prioritize incoming and open tickets based on their severity.
• Manage inventory processes for data center equipment receipt, tracking, andshipment.
• Deploy, label, and repair fiber, copper, and telecom cables, alongside patch panel systems.
• Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.
• Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.
• Curate and maintain comprehensive technical documentation concerning corporate data centers and operational procedures.
• Collaborate with regional and business leaders to optimize performance, enhance reliability, and improve efficiency across collocated, leased, and owned data center infrastructures.
• Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.
• Offer expertise to address and mitigate global resiliency, reliability, andavailability risks.
• Facilitate the intake, evaluation, and resolution of issues related to collocated,leased, and owned data center builds, focusing on the provision of qualityimprovement recommendations.
• Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.
• Emerge as the go-to technical authority within the team and across other departments.
• Approach challenges with a positive attitude, consistently offering innovative and creative solutions.