Senior Data Center Operations Lead (Hybrid)

Megaport (Australia) Pty Limited; Brisbane; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Parental leave

Wellbeing budget

Paid study leave

WeWork access

Legend & Kudos awards

Job summary

Megaport is seeking an Operations Tech Lead for Latitude.sh to manage a team of Senior Operations Analysts and ensure the reliable, high‑performance operation of our global data center infrastructure. This role blends hands‑on technical depth with a people‑first leadership approach to deliver results.

You’ll report to the Operations Manager, lead incident response and root‑cause analysis, drive process improvements, and maintain up‑to‑date runbooks.

Qualifications

• Experience leading technical teams in data center operations.
• Deep hardware expertise with servers and fleet management.
• Strong data center standards and RAID/storage knowledge.
• Advanced Linux administration with scripting.
• Windows Server knowledge.
• Incident command and escalation experience.
• Familiarity with monitoring and ticketing workflows.
• Preferred: prior team lead role in data center ops.

Responsibilities

• Lead and supervise the Senior Operations Analysts team.
• Serve as primary escalation point for complex operational issues.
• Conduct shift handover briefings and communicate ongoing incidents.
• Monitor team performance and provide coaching.
• Drive process improvements and maintain SOPs.
• Oversee hardware, servers, storage, networking tasks.
• Lead root cause analysis for incidents.
• Coordinate with remote data center techs.
• Install and troubleshoot Linux/Windows for analysts.

Skills

Team leadership

Linux admin

Windows Server

RAID/storage

Incident command

Automation scripting

Monitoring systems

Remote hands

Education

Bachelor's degree in Computer Science or Information Systems

Tools

DCIM tools

Python/Bash

IPMI/BMC

Job description

Megaport is seeking an Operations Tech Lead for Latitude.sh to manage a team of Senior Operations Analysts and ensure the reliable, high‑performance operation of our global data center infrastructure. This role blends hands‑on technical depth with a people‑first leadership approach to deliver results.

You’ll report to the Operations Manager, lead incident response and root‑cause analysis, drive process improvements, and maintain up‑to‑date runbooks.