Operations Tech Lead

Webhosting; City of Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Latitude.sh is seeking an experienced Lead Senior Operations Analyst to oversee a team responsible for 24/7 operational coverage of our global platform. You will act as the escalation point for complex issues, coordinate across internal and remote center teams, and drive performance through coaching and development.

The role focuses on hardware, software, and network infrastructure, including incident management, root cause analysis, and SOP development to raise standards and efficiency across

Responsibilities

• Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards.
• Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs.
• Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates.
• Monitor team performance, provide real-time coaching, and identify development opportunities for analysts.
• Foster a culture of ownership, accountability, and continuous improvement within the team.
• Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software.
• Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management.
• Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to the highest standards.
• Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet.
• Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met.
• Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases.
• Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures.
• Identify process gaps and propose improvements to the Operations Manager.
• Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

Job description

Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.

Why Latitude.sh?

We’re a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won’t be lost in the crowd – you’ll be an essential contributor, making a real impact from day one. Our values at Latitude.sh guide us in all our work and partnerships. We’re proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we’d love for you to become a part of our team.

What You’ll Be Doing

Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;

Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

Monitor team performance, provide real-time coaching, and identify development opportunities for analysts;

Foster a culture of ownership, accountability, and continuous improvement within the team.

Infrastructure Operations & Incident Management

Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software;

Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to the highest standards;

Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet;

Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases;

Documentation & Process Improvement

Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;

Identify process gaps and propose improvements to the Operations Manager;

Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.