Hybrid Network Operations Analyst - Incident Response

Webhosting; City of Brisbane; Hybrid; AUD 100,000 - 150,000; Full time

Job summary

Megaport, Brisbane-based global leader in Network as a Service, delivers high-performance compute and private connectivity. We are seeking a Network Operations Analyst to join the Network Team and ensure stable, secure, and scalable connectivity for customers and internal teams.

You will own incident response, operational excellence, and proactive improvements in a production-critical environment, with hands-on duties across routing, switching, firewalls, monitoring, and documentation.

Responsibilities

• Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls
• Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required
• Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence
• Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents
• Plan and support network expansions, topology changes, and capacity improvements
• Maintain accurate and up-to-date network documentation, procedures, and incident records
• Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds
• Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents

Job description

Megaport, Brisbane-based global leader in Network as a Service, delivers high-performance compute and private connectivity. We are seeking a Network Operations Analyst to join the Network Team and ensure stable, secure, and scalable connectivity for customers and internal teams.

You will own incident response, operational excellence, and proactive improvements in a production-critical environment, with hands-on duties across routing, switching, firewalls, monitoring, and documentation.