Data Center Operations Tech Lead (Hybrid)

Megaport; Brisbane; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Generous leave plans

Wellbeing and training support

Modern collaborative spaces

Job summary

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive workloads. Serving as the Ops Tech Lead, you will guide a team across global data center operations, ensuring reliability, throughput, and security of the platform.

The role blends hands-on technical leadership with people-first management. You will drive incident response, RCA, and continuous improvement across Linux/Windows environments, IPMI/BMC configurations, and cross-functional

Qualifications

• Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment.
• Deep expertise with server hardware, diagnostics, replacements, upgrades, and fleet management.
• Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU).
• Advanced knowledge of Linux system administration (CentOS, Ubuntu, or similar).
• Solid knowledge of Windows Server environments.
• Strong familiarity with RAID technologies, disk provisioning, and storage troubleshooting.
• Strong incident command skills with ability to lead resolution during critical events.
• Proficiency with monitoring platforms, ticketing systems, and incident handling workflows.

Responsibilities

• Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards.
• Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs.
• Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates.
• Monitor team performance, provide real-time coaching, and identify development opportunities for analysts.
• Foster a culture of ownership, accountability, and continuous improvement within the team.
• Oversee and participate in operational tasks involving servers, storage, networking equipment, and platform software.
• Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management.
• Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to high standards.
• Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet.
• Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met.
• Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases.
• Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures.
• Identify process gaps and propose improvements to the Operations Manager.
• Contribute to SOP development for the DCOps team.

Skills

Team leadership

Server hardware

Data center fundamentals

Linux administration

Windows Server

RAID technologies

Incident response

Monitoring & tickets

Education

Bachelor's degree in Computer Science/Information Systems

Tools

Python

Bash

Ansible

Job description

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive workloads. Serving as the Ops Tech Lead, you will guide a team across global data center operations, ensuring reliability, throughput, and security of the platform.

The role blends hands-on technical leadership with people-first management. You will drive incident response, RCA, and continuous improvement across Linux/Windows environments, IPMI/BMC configurations, and cross-functional