Senior CX Insights & Enablement Lead

Woolworths Ltd.; Melbourne; Híbrido; AUD 110.000 - 170.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid working model

Staff discounts

Career development

Resumo da vaga

Woolworths Group in Australia is seeking a senior research professional within Group Customer Insights to drive customer understanding and strategic decision-making across AU Food, NZ Food, and BIG W. You will manage end-to-end qualitative and quantitative studies, translate insights into actionable narratives, and present to senior leaders, delivering value for our customers and business.

The role offers hybrid flexibility and opportunities across a vast retail network, with a collaborative

Qualificações

• Minimum 5+ years experience managing research end to end from brief to reporting and presentation.
• Strong business acumen with a commercial mindset.
• Strong written and verbal communication skills incl the ability to convey concise and actionable recommendations.
• Strong project and agency management skills.
• Highly collaborative
• Critical AI literacy - very comfortable using on a day to day basis as a co-pilot and with critical oversight.

Responsabilidades

• Manage bespoke qualitative and quantitative research—both agency-commissioned and in-house via our proprietary panel—on time, within budget, and aligned to strategic priorities.
• Project manage the evolution of group tracking programs and lead senior management advocacy initiatives across AU Food, NZ, and BIG W.
• Synthesize multi-source data into compelling visual decks and actionable, future-focused narratives; present confidentially to senior stakeholders to guide customer decisions.
• Identify group-wide pain points and CX enhancement opportunities, rallying key stakeholders to take action.
• Prioritise ad-hoc research requests and build collaborative partnerships across business units.

Conhecimentos

Research management

Communication

Project management

Agency management

AI literacy

Ferramentas

Data visualisation tools

Descrição da vaga

Woolworths Group in Australia is seeking a senior research professional within Group Customer Insights to drive customer understanding and strategic decision-making across AU Food, NZ Food, and BIG W. You will manage end-to-end qualitative and quantitative studies, translate insights into actionable narratives, and present to senior leaders, delivering value for our customers and business.

The role offers hybrid flexibility and opportunities across a vast retail network, with a collaborative