Hybrid Digital CX & Insights Leader

Woolworths Ltd.; Geehi; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Team discounts

Parental leave 12 weeks

Secondary caregiver leave 4 weeks

Wellness support via Sonder

Job summary

Woolworths Group is seeking a Customer Experience Manager - Digital to be the voice of the customer across AU Food, Milkrun, and Everyday Market. You will champion a Customer 1st culture, merging VoC, analytics, and qualitative signals into a cohesive narrative that informs product roadmaps and growth strategies.

You’ll partner with Product, UX/UI, and Engineering to reduce friction, drive ROI, and influence sprint planning, while advancing data-enabled, AI-assisted CX insights across the

Qualifications

• 5–8+ years in Digital Customer Experience and/or Digital Product Analytics, with digital strategy experience preferred.
• Strong ability to translate signals into executive-ready narratives.
• Deep understanding of digital sentiment tracking and journey mapping methodologies.
• Proven success partnering with Product, UX/UI, engineers, and commercial stakeholders.

Responsibilities

• Shape the Digital CX Narrative from complex data into executive-ready decks and briefs.
• Lead Journey Measurement with end-to-end framework to identify friction.
• Diagnose and resolve digital friction with cross-functional teams and robust tracking.
• Link CX initiatives to commercial ROI: conversions, retention, acquisition, and NPS.
• Partner with stakeholders to embed customer insights into sprint planning and prioritisation.
• Champion data enablement and AI, enabling self-serve analytics dashboards.

Skills

CX strategy

Data storytelling

Cross-functional influence

AI tooling

Commercial acumen

Tools

FullStory

VoC analytics

Job description

Woolworths Group is seeking a Customer Experience Manager - Digital to be the voice of the customer across AU Food, Milkrun, and Everyday Market. You will champion a Customer 1st culture, merging VoC, analytics, and qualitative signals into a cohesive narrative that informs product roadmaps and growth strategies.

You’ll partner with Product, UX/UI, and Engineering to reduce friction, drive ROI, and influence sprint planning, while advancing data-enabled, AI-assisted CX insights across the