Group Research Enablement Manager

Woolworths Ltd.; Melbourne; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid working model

Staff discounts

Career development

Job summary

Woolworths Group in Australia is seeking a senior research professional within Group Customer Insights to drive customer understanding and strategic decision-making across AU Food, NZ Food, and BIG W. You will manage end-to-end qualitative and quantitative studies, translate insights into actionable narratives, and present to senior leaders, delivering value for our customers and business.

The role offers hybrid flexibility and opportunities across a vast retail network, with a collaborative

Qualifications

• Minimum 5+ years experience managing research end to end from brief to reporting and presentation.
• Strong business acumen with a commercial mindset.
• Strong written and verbal communication skills incl the ability to convey concise and actionable recommendations.
• Strong project and agency management skills.
• Highly collaborative
• Critical AI literacy - very comfortable using on a day to day basis as a co-pilot and with critical oversight.

Responsibilities

• Manage bespoke qualitative and quantitative research—both agency-commissioned and in-house via our proprietary panel—on time, within budget, and aligned to strategic priorities.
• Project manage the evolution of group tracking programs and lead senior management advocacy initiatives across AU Food, NZ, and BIG W.
• Synthesize multi-source data into compelling visual decks and actionable, future-focused narratives; present confidentially to senior stakeholders to guide customer decisions.
• Identify group-wide pain points and CX enhancement opportunities, rallying key stakeholders to take action.
• Prioritise ad-hoc research requests and build collaborative partnerships across business units.

Skills

Research management

Communication

Project management

Agency management

AI literacy

Tools

Data visualisation tools

Job description

Sydney OR Melbourne based role with hybrid flexible environment

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

Sitting within Group Customer Insights—the nerve centre for customer understanding across Woolworths Group (AU Food, NZ Food, and BIG W)—this role empowers business leaders to make customer-led decisions and lift Customer Experience.

As part of the Group Research Enablement team, you will shape the customer narrative for Australia’s largest retailer. You’ll own strategic, multi-business unit research end to end, support key CX and advocacy programs, and translate insights into action.

Manage bespoke qualitative and quantitative research—both agency-commissioned and in-house via our proprietary panel (brief to insights)—on time, within budget, and aligned to strategic priorities.

Project manage the evolution of group tracking programs and lead senior management advocacy initiatives (e.g., leadership shopalongs) across AU Food, NZ, and BIG W.

Synthesise multi-source data into compelling visual decks and actionable, future-focused narratives; present confidentially to senior stakeholders to guide customer decisions.

Identify group-wide pain points and CX enhancement opportunities, rallying key stakeholders to take action.

Prioritise ad-hoc research requests, lead capacity planning across the Group Customer team, and build collaborative partnerships across business units.

What you’ll bring

Minimum 5+ years experience managing research end to end from brief to reporting and presentation

Strong business acumen with a commercial mindset

Strong written and verbal communication skills incl the ability to convey concise and actionable recommendations

Strong project and agency management skills

Highly collaborative

Critical AI literacy - very comfortable using on a day to day basis as a co-pilot and with critical oversight

High attention to detail

Experience in large-scale retail, FMCG or complex matric organisations is preferred

What you'll experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network

Commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams

A progressive and competitive leave policy that gives you more space for what matters to you, including but not limited to Study Leave and Sports Representation Leave

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group