CX & Insights Manager - Loyalty & Brand Strategy (Hybrid)

Woolworths Ltd.; Sydney; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Team Discounts

Parental leave

Paid leave

Wellness support

Job summary

Woolworths Group in Sydney’s Surry Hills offers a hybrid role as Customer Experience Manager for Everyday Rewards, Services and Brand & Marketing. The role connects member signals, feedback and VOC data across loyalty, services and brand portfolios to drive growth and retention.

You’ll lead research, define data pipelines, and collaborate with cross‑functional teams to deliver actionable insights and commercial value while shaping quarterly plans.

Qualifications

• 5+ years in CX, customer insights or strategic analytics within retail, FMCG, loyalty programs, or consumer brands.

Responsibilities

• Synthesize customer signals into actionable narratives for loyalty, services and brand teams.
• Lead bespoke research and analytics with internal groups and external agencies.
• Drive closed‑loop friction resolution and measure long-term impact of fixes.

Skills

CX experience

Data literacy

Research storytelling

Data collaboration

Cross-functional influence

Future-ready mindset

Job description

Woolworths Group in Sydney’s Surry Hills offers a hybrid role as Customer Experience Manager for Everyday Rewards, Services and Brand & Marketing. The role connects member signals, feedback and VOC data across loyalty, services and brand portfolios to drive growth and retention.

You’ll lead research, define data pipelines, and collaborate with cross‑functional teams to deliver actionable insights and commercial value while shaping quarterly plans.