Senior Customs Broker – Neolink | AFR Fast 100 & Great Places To Work

NEOLINK Logistics & Distribution; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Laptop and mobile provided

Job summary

Neolink is seeking a Senior Customs Broker to join our growing customs team. You will take ownership of import and export declarations, apply tariff classifications, and resolve complex customs and biosecurity matters to help customers stay compliant and on schedule.

Reporting to the Customs Manager, you will mentor colleagues, participate in process improvements, and utilise CargoWise One alongside the Integrated Cargo System.

Qualifications

• A current Australian individual customs broker licence and up-to-date continuing professional development obligations.

Responsibilities

• Prepare, check and lodge import declarations and export declarations using CargoWise One and the ICS.
• Apply sound judgement to tariff classification, customs valuation, origin, FTAs, concessions and anti-dumping measures.
• Resolve ABF and DAFF queries, holds and directions, keeping customers and internal teams informed.
• Review documentation and import requirements early, especially for first shipments and regulated goods.
• Provide clear customer advice and identify concessions, refunds and duty savings with evidence.
• Mentor colleagues, support quality reviews and improve workflows, data quality and automation controls.

Skills

Customs broker licence

CargoWise One

Integrated Cargo System

Tools

CargoWise One

Integrated Cargo System

Logixboard

Job description

Senior Customs Broker – Neolink | AFR Fast 100 & Great Places To Work

Bring your customs expertise to a growing team where sound judgement, proactive advice and better ways of working make a visible difference to customers.

About Neolink

Neolink is Australia's fastest growing global logistics and freight forwarding business combining experienced people with supply chain technology. Our services span sea and air freight, customs brokerage, warehousing and distribution, helping customers plan earlier and stay informed from purchase order through to delivery.

Our growth and commitment to customer service have been recognised through the Australian Financial Review Fast 100 and winning the 2024 AFR Customer Champions award. We were also named on the Great Place to Work® Australia’s Best Workplaces™ list in 2022.

The opportunity

We’re looking for a Senior Customs Broker to join our growing customs team. Reporting to the Customs Manager, you’ll take ownership of clearances, resolve complex customs and biosecurity matters, and help customers make informed decisions before their cargo reaches the border.

You’ll work closely with Customer Operations and Business Development, share your expertise with other brokers and support staff, and help improve the processes that support a growing department. This is a hands‑on role with scope to influence how we work.

What you will do

Prepare, check and lodge accurate import declarations and relevant export declarations using CargoWise One and the Integrated Cargo System.

Apply sound judgement to tariff classification, customs valuation, origin, free trade agreement eligibility, concessions and applicable anti-dumping measures.

Resolve Australian Border Force and Department of Agriculture, Fisheries and Forestry queries, holds and directions, keeping customers and internal teams informed.

Review documentation and import requirements early, particularly for first shipments, regulated goods and seasonal biosecurity measures.

Provide clear customer advice and identify legitimate opportunities for concessions, refunds and duty savings, supported by appropriate evidence.

Mentor colleagues, support quality reviews and help improve customs workflows, CargoWise data quality and automation controls.

What you will bring

A current Australian individual customs broker licence and up-to-date continuing professional development obligations.

Substantial experience working as a licensed broker in Australian freight forwarding or customs brokerage, including independent handling of complex matters.

Strong working knowledge of Australian customs and biosecurity requirements, with practical CargoWise One and Integrated Cargo System experience.

Confidence researching technical issues, documenting your reasoning and recognising when to seek further advice or elevate.

Clear communication, a customer service mindset and the ability to explain technical requirements in practical terms.

Careful attention to detail, ownership of your work and calm prioritisation when deadlines or shipment risks change.

A collaborative approach and willingness to coach others and improve how the team works.

Current class 19.1 and 19.2 biosecurity accreditation, experience with BICON, and a track record of mentoring or improving brokerage processes will be highly regarded.

Make a meaningful contribution to a growing customs department and the customers who rely on it.

Work with a collaborative team that values expertise, accountability and practical ideas.

Use modern systems, including CargoWise One and Logixboard, with a focus on improving customer visibility and reducing repetitive work.

A structured company induction and opportunities for ongoing learning and career development.

• Laptop and mobile phone provided.

We welcome applications from people with diverse backgrounds and experiences. Please let us know if you need an adjustment to take part in the recruitment process.