Customs Supervisor

WHALE Logistics; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Birthday off

1 day WFH (optional)

Employee of the Month and Year Program

Monthly team lunches

4 team events a year

Job summary

Whale Logistics in Caringbah, Sydney seeks an experienced Licensed Customs Broker stepping up as Customs Supervisor. This hands-on leadership role keeps you in complex clearances while you mentor the team and shape how the Customs function runs.

You’ll guide the Customs team, ensure compliance, and identify improvements to workflows and systems. A strong licensing background and DAFF accreditation are essential for success.

Qualifications

• Current Australian Customs Broker Licence.
• Full DAFF accreditation.
• Solid experience in Customs Brokerage and international freight forwarding.
• Ability to guide, support and lift others.

Responsibilities

• Hands-on Customs Brokerage and complex clearances.
• Provide technical guidance to the Customs team.
• Coordinate priorities and workloads.
• Support and mentor team members.
• Maintain strong compliance and data integrity.
• Help resolve Customs issues and escalations.
• Work closely with customers, Operations and Key Account Management.
• Improve procedures, workflows and controls.
• Identify opportunities for better systems and automation.

Skills

Customs brokerage

Leadership

Mentoring

Compliance

Data management

Process improvement

Automation ideas

Education

Australian Customs Broker Licence

DAFF accreditation

Job description

Customs Supervisor | Whale Logistics | Caringbah, Sydney

Love Customs but ready for more? Come make waves with us.

At Whale Logistics, we do things differently. We’re a team that backs each other, celebrates wins together and gets genuinely excited about doing things better. No one here is “just a number.” We even have a dedicated People & Culture team focused entirely on making this a place you’ll love coming to. Your ideas get heard, your growth gets invested in, and your work makes a real difference every day.

We’re now looking for an experienced Licensed Customs Broker to step up as our Customs Supervisor. Here’s the best part: you don’t have to give up the work you love. This is a hands‑on role where you’ll still get stuck into complex clearances, while also leading, mentoring and shaping how our Customs team runs.

What you’ll be doing

• Hands‑on Customs Brokerage and complex clearances
• Providing technical guidance to the Customs team
• Coordinating priorities and workloads
• Supporting and mentoring team members
• Maintaining strong compliance and data integrity
• Helping resolve Customs issues and escalations
• Working closely with customers, Operations and Key Account Management
• Improving procedures, workflows and controls
• Identifying opportunities for better systems and automation

Why you’ll love it here

Wellbeing comes first. Our People & Culture team looks after your wellbeing and makes sure you’re happy and fulfilled in your role, all year round

Events the whole family can enjoy. From celebrations to get‑togethers throughout the year, our events include partners and families, because the people who support you matter to us too

Real investment in you. We’re backing our people, processes and systems, so you’ll grow with us, not stall

Your voice matters. Ask "how can we do this better?" and we’ll actually listen, then help you make it happen

Modern tools and systems. We’re always looking to work smarter, not harder

Based in Caringbah, in the heart of the Sutherland Shire, minutes from the train station

Other benefits:birthday off, 1 day WFH (optional), Employee of the Month and Year Program, monthly team lunches, 4 team events a year plus more…

What you’ll bring

• Current Australian Customs Broker Licence
• Full DAFF accreditation
• Solid experience in Customs Brokerage and international freight forwarding
• The confidence to guide, support and lift others
• Ownership, strong communication and a curious, improvement-focused mindset

Ready for your next big move?

If you’re an experienced Customs Broker who wants to step into leadership without losing the hands‑on work you love, we’d love to hear from you.