Senior Customer Success Lead — Remote, Growth & Impact

Pano Ai; Dubbo; A distancia; AUD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding program

Mentorship

Remote work

Growth culture

Descripción de la vacante

Pano Ai is seeking a Senior Customer Success Manager to lead client relationships from a fully remote setup across Australia and New Zealand. You will guide customers through onboarding, drive adoption, and collaborate with sales to maximize profits.

The ideal candidate has a strong CS background and enjoys ownership, results, and flexible work arrangements. The role emphasizes leadership without corporate bureaucracy, ongoing training, mentorship, and a values-driven culture focused on growth

Formación

• 5+ years of Customer Success experience and a track record in leading teams.
• Ability to operate with autonomy and ownership in a growth-focused environment.
• Strong communication and relationship-building skills, with a leadership mindset.

Responsabilidades

• Implement proven marketing and engagement strategies to attract qualified leads.
• Conduct meaningful phone conversations with prospective clients.
• Provide clear follow-up and support via phone and email.
• Participate in weekly virtual training and leadership sessions.
• Invest in personal development and skill growth to drive results.

Conocimientos

Customer Success

Account Management

Leadership

Sales collaboration

Descripción del empleo

Pano Ai is seeking a Senior Customer Success Manager to lead client relationships from a fully remote setup across Australia and New Zealand. You will guide customers through onboarding, drive adoption, and collaborate with sales to maximize profits.

The ideal candidate has a strong CS background and enjoys ownership, results, and flexible work arrangements. The role emphasizes leadership without corporate bureaucracy, ongoing training, mentorship, and a values-driven culture focused on growth