Senior Customer Success Manager, Australia

Pano Ai; Dubbo; Remoto; AUD 100.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Onboarding program

Mentorship

Remote work

Growth culture

Descrizione del lavoro

Pano Ai is seeking a Senior Customer Success Manager to lead client relationships from a fully remote setup across Australia and New Zealand. You will guide customers through onboarding, drive adoption, and collaborate with sales to maximize profits.

The ideal candidate has a strong CS background and enjoys ownership, results, and flexible work arrangements. The role emphasizes leadership without corporate bureaucracy, ongoing training, mentorship, and a values-driven culture focused on growth

Competenze

• 5+ years of Customer Success experience and a track record in leading teams.
• Ability to operate with autonomy and ownership in a growth-focused environment.
• Strong communication and relationship-building skills, with a leadership mindset.

Mansioni

• Implement proven marketing and engagement strategies to attract qualified leads.
• Conduct meaningful phone conversations with prospective clients.
• Provide clear follow-up and support via phone and email.
• Participate in weekly virtual training and leadership sessions.
• Invest in personal development and skill growth to drive results.

Conoscenze

Customer Success

Account Management

Leadership

Sales collaboration

Descrizione del lavoro

Senior Customer Success Manager Australia – Dubbo

We partner with a rapidly growing global personal development company delivering world‑class online programs, immersive retreats, and high‑impact virtual events.

Our mission: to help people consciously design lives they love — financially, professionally, and personally.

We’re expanding and looking for an experienced Customer Success Manager / Head of Customer Success who wants to step into a growth‑driven role within the booming personal development and transformation industry.

This role is ideal for someone with a strong Customer Success background who is ready for a career evolution, motivated by results, impact, and flexibility, and excited to step into a leadership‑style role without corporate bureaucracy.

What you’ll be doing:

• Implementing proven marketing and engagement strategies to attract qualified leads.
• Conducting meaningful phone conversations with prospective clients.
• Providing clear follow‑up and support via phone and email.
• Participating in weekly virtual training and leadership sessions.
• Actively investing in your own personal development and skill growth.

What we offer:

• Comprehensive onboarding and weekly global training.
• One‑on‑one mentorship and leadership support.
• 100% remote work with time and location flexibility.
• A values‑aligned environment focused on growth, contribution, and results.

Who this is for:

• Customer Success professionals with 5+ years of experience.
• Self‑stamps who thrive with autonomy and ownership.
• Goal‑driven individuals who enjoy inspiring and guiding others.
• Leaders seeking purpose beyond KPIs and dashboards.
• Professionals ready for a meaningful career shift in 2026.
• Australia & New Zealand residents only.
• Performance‑based compensation (earnings derived from sales profits).
• Not suitable for students or recent graduates.
• By applying, you consent to communication via phone, email, and SMS.